Process Trainer

2 weeks ago

Bengaluru Karnataka, India Go ask now technology pvt ltd Full time

Job Title: Inbound Product Trainer

Job Summary:
Are you passionate about empowering others with knowledge and skills? We are seeking an enthusiastic Inbound Product Trainer to join our dynamic BPO team In this role, you will be responsible for training and developing our inbound customer service representatives, ensuring they have a deep understanding of our products and services. Your training will directly impact the quality of service we provide to our clients, making this an essential position within our organization.

Key Responsibilities:
Design and deliver comprehensive training programs for inbound customer service representatives focused on product knowledge, features, and benefits.

Create engaging training materials, including presentations, manuals, and e-learning modules that facilitate effective learning.

Conduct regular assessments to evaluate trainees’ understanding of products and services; provide constructive feedback for improvement.

Collaborate with product management and marketing teams to stay updated on product changes and launches.

Monitor performance metrics of trainees post-training to measure effectiveness; adjust training strategies as necessary.

Facilitate ongoing development sessions to refresh knowledge and introduce new products or updates.

Required Qualifications:
Bachelor’s degree in Education, Business Administration, or a related field.

A minimum of 2 years experience in a training role within the BPO industry or similar environment.

Strong understanding of inbound customer service processes and best practices.

Exceptional presentation and communication skills that engage learners effectively.

Adept at using various training tools and technologies to enhance learning experiences.

Preferred Qualifications:
Experience with e-learning platforms or Learning Management Systems (LMS).

PMP or similar certification in project management would be an advantage.

Prior experience in product development or management is a plus.

**Job Types**: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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