Process Trainer

1 week ago


Bengaluru Karnataka, India ExamRoom.AI Full time

**Department**: Training

**Work Location**: Onsite, Bangalore

**Position Summary**

**Essential Duties and Responsibilities**
- Deliver process and product training for new hires and existing team members.
- Develop training content, including manuals, reference guides, SOPs, and assessments.
- Collaborate with internal stakeholders (Ops, QA, Product) to understand processes and product updates.
- Conduct regular refresher sessions and knowledge checks to address gaps.
- Monitor and track trainee progress and provide constructive feedback.
- Create and maintain knowledge documentation for easy reference and learning.
- Support in transition of new processes by designing training modules and go-live readiness sessions.
- Evaluate training effectiveness using assessments, feedback, and performance metrics.
- (Optional) Conduct Voice and Accent training if experienced, or coordinate with V&A trainer if required.

**Qualifications and Requirements**

**Education**
- Bachelor’s degree in any discipline (preferred: Business, Communication, or related fields).

**Experience**
- 5+ years of experience in customer service/support industry.
- Minimum 5 years in training delivery or process training role.
- Exposure to technical products, support tools, or CRM platforms is preferred.

**Skills & Competencies**
- Strong communication and presentation skills.
- Content development and documentation expertise.
- Good understanding of customer service metrics and performance indicators.
- Ability to translate complex processes into simplified training modules.
- Proficiency in MS Office tools (Excel, PowerPoint, Word).
- V&A training experience is an added advantage, not mandatory.


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