Customer Support Associate

2 days ago

Mumbai Maharashtra, India Mentorsity Full time

**Product knowledge**:Representatives should be familiar with the company's products and services to provide accurate information and exceptional customer experiences.
- **Communication Customers**: rely on communication to resolve issues and get help, so it's important to be a good communicator.
- **Problem solving**:Representatives should be able to address customer issues with products or services, and handle difficult situations.
- Help processing orders Representatives should guide customers through the ordering process, and provide proactive support at key points.
- Create customer care protocol Customer care executives use their knowledge of the company's values to create a protocol for every customer interaction.
- Adaptability Representatives should be able to react to customer needs and change options to enhance the customer experience.
- Keeping records of customer interactions Representatives should maintain customer accounts and records of customer interactions.

Other skills and responsibilities for customer support service include: Building a resilient customer service team, Interpersonal skills, and Staying calm under pressure.

Pay: ₹20,000.00 - ₹28,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9891529229

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