Customer Support Executive

2 weeks ago

Manikonda Hyderabad Telangana, India Zaps Marketing PVT LTD Full time

**Job Drive at Zaps Group - Hiring Customer Support Executives**

**Location**:
Zaps Group
3rd Floor, Pearl Castle,
OU Colony, Shaikpet,
Manikonda, Hyderabad.

**Position**: Customer Support Executive
**Employment Type**: Full-time
**Mode of Hiring**: Walk-in Job Drive

**Job Overview**:
Zaps Group is looking for dynamic and customer-focused individuals to join our growing Customer Support team. As a Customer Support Executive, you will be the first point of contact for our customers, providing timely and effective assistance, ensuring a seamless experience across all Zaps services.

**Key Responsibilities**:

- Handle service bookings, complaints, and feedback with a professional attitude.
- Maintain records of customer interactions and transactions.
- Coordinate with internal teams to resolve customer issues efficiently.
- Ensure high levels of customer satisfaction and loyalty.
- Provide product/service information and resolve emerging problems.

**Requirements**:

- Excellent communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer knowledge (MS Office, CRM tools is a plus).
- Prior experience in a customer support or call center role is an advantage.
- Freshers with good communication skills are welcome.

**What We Offer**:

- A collaborative and inclusive work environment.
- On-the-job training and skill development.
- Competitive salary and performance incentives.
- Career growth opportunities within the Zaps Group ecosystem.

**Direct Walk-in Details**:
Come be a part of our journey to redefine premium service experiences

**Address**:
Zaps Group, 3rd Floor, Pearl Castle,
OU Colony, Shaikpet,
Manikonda, Hyderabad.

**Timings**: 16 th July, 2025.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Application Question(s):

- Are you attending the walk-in drive on 16th July? YES/NO

Work Location: In person

**Speak with the employer**
+91 8499072727

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