Customer Service Representative

2 weeks ago

Mumbai, India Flo Sleep Solutions Full time

**Job Summary**

We are looking for an enthusiastic Customer Support interns with excellent written and verbal communication skills. You will be responsible for inbound/outbound calls/ Mails and maintaining good customer relationships.

An effective customer support representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business

**Responsibilities and Duties**
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Enter and update customer information in the database
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information
- Interfacing with customers on a day - day basis
- Resolving customer queries basis the defined process and as per company policy
- Ensuring superior customer satisfaction by ensuring flawless delivery of the product to customers
- Assisting the customer to resolve any issues that they might have with the product delivered

**Key Skills**
Good verbal and written skills
- Possessing a single minded determination to overcome obstacles and focusing on superior customer service at all times

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Andheri, Mumbai - 400072, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9892512945

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