
Customer Support Executive
4 days ago
**About Us**:
Denzour Nutrition is a leading name in the health and wellness industry, dedicated to improving lives through high-quality products. We believe in the power of wellness and are committed to helping our customers achieve their health goals.
**Roles and Responsibilities**:
**Key Responsibilities**:
CSE: Oversee the day-to-day operations of our CRM system, ensuring data accuracy and integrity.
Customer Segmentation: Analyze customer data to segment audiences and tailor marketing strategies that enhance customer engagement and retention.
Performance Tracking: Monitor and analyze CRM metrics to assess the effectiveness of campaigns, providing insights for continuous improvement.
Data Reporting: Generate regular reports on customer behavior, trends, and campaign performance for internal stakeholders.
Customer Support: Assist in resolving customer inquiries and issues, ensuring a high level of customer satisfaction.
Cross-Functional Collaboration: Work closely with sales, marketing, and customer service teams to ensure cohesive communication and strategy execution.
**Requirement & Qualifications**:
Bachelor’s degree in Marketing, Business, or a related field.
Freshers or 1+ years of experience in CRM or customer experience roles, preferably in a D2C environment.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a fast-paced, dynamic environment.
Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
**How to Apply**:
**Job Types**: Full-time, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Morning shift
Work Location: In person
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