Customer Support Executive

9 hours ago

Delhi Delhi, India StarCap Wellness Pvt. Ltd. Full time

**Customer Support Executive**

**Location**: New Delhi, Delhi (On-site)
**Company**: Starcap Wellness Private Limited

**Job Type**: Full-time

**About the Role**

Starcap Wellness Pvt. Ltd. is looking for a **Customer Support Executive** who’s proactive, empathetic, and passionate about delivering a great customer experience. In this role, you’ll be the voice of the brand — resolving issues, building trust, and ensuring every customer interaction reflects our commitment to quality and care.

If you’re a strong communicator with a customer-first mindset and want to grow your career in a fast-paced wellness brand — we’d love to have you on board.

**Key Responsibilities**
- Manage **order-related concerns**, including returns, replacements, delays, and payment queries.
- Maintain accurate records of customer interactions and resolutions.
- Coordinate with **operations, logistics, and warehouse teams** to ensure timely responses and issue closure.
- Track and report key metrics such as **response time**, **resolution rate**, and **customer satisfaction**.
- Follow up on pending cases to ensure a smooth customer experience.
- Identify common issues and provide feedback to improve service processes.

**Requirements**:

- **0-2 years** of experience in customer support, telecalling, or client service
- Excellent **verbal and written communication** in English and Hindi.
- Strong **problem-solving skills** and a calm, professional attitude under pressure.
- Proficiency in using **MS Excel**, **Google Sheets**, and **CRM tools**.
- Empathetic listener with a positive and solution-oriented mindset.
- Prior experience in **FMCG, D2C, or wellness brands** is a plus.

**Preferred Profile**
- Graduate or pursuing graduation in any stream.
- Comfortable in a **startup-style, high-growth environment**.

**What You’ll Get**
- Opportunity to work with a **growing, purpose-driven wellness brand**.
- Exposure to **end-to-end customer service operations**.
- Supportive and collaborative team environment.
- **Performance-based incentives** and growth opportunities.

**Job Type**: Full-time
**Schedule**: Day shift (Monday to Saturday)
**Experience**: 0-2 years (Customer Support / Client Service)
**Location**: Connaught Place, New Delhi

**Job Types**: Full-time, Permanent

Pay: From ₹250,000.00 per year

**Benefits**:

- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

  • Customer Support Specialist

    3 weeks ago

    Delhi, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Customer Support Specialist

    3 weeks ago

    Delhi, India Customer Support Full time

    1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...

  • Customer Support Executive

    4 days ago

    Delhi, Delhi, India Hands Carpets Full time

    As a Customer Support Executive, you will play a crucial role in ensuring a positive experience for our customers. You will be the frontline support for inquiries, assistance, and guidance, offering a high level of service and professionalism. **Location**: New Delhi**: **Job Profile**: We are seeking a Customer Support Executive who will be responsible for...

  • Customer Support Executive

    1 week ago

    Delhi, India Dromen & Co Full time

    We are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...

  • Customer Relation Executive

    2 days ago

    Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Hiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...

  • Customer Support Executive

    2 weeks ago

    Delhi, India Dromen & Co Full time

    We are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...

  • Customer Support Executive

    9 hours ago

    Delhi, Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    9 hours ago

    Delhi, Delhi, India BNC Full time

    BNC is looking for **female** customer support executive for a furniture company located at Pahadganj, Delhi - Handling customer orders - Dealing with customers queries - Carrying out marketing activities - Ability to multi-task, set priorities and a self-starter Any graduate with good communication skills in Hindi and English **Job Types**: Full-time,...

  • Customer Support Executive

    1 week ago

    Delhi, Delhi, India BERKOWITS HAIR AND SKIN CLINIC Full time

    **Job Title**: Customer Support Executive - Beauty & Wellness**: **Location**: 64, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020 **Department**: CRM **Job Summary**: We are seeking a customer-oriented and proactive individual to join our team as a Customer Support Executive. The role involves...

  • Customer Support Executive

    3 weeks ago

    Delhi, India MTechZilla Full time

    About UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...