Customer Support Executive

13 hours ago

Delhi Delhi, India StarCap Wellness Pvt. Ltd. Full time

**Customer Support Executive**

**Location**: New Delhi, Delhi (On-site)
**Company**: Starcap Wellness Private Limited

**Job Type**: Full-time

**About the Role**

Starcap Wellness Pvt. Ltd. is looking for a **Customer Support Executive** who’s proactive, empathetic, and passionate about delivering a great customer experience. In this role, you’ll be the voice of the brand — resolving issues, building trust, and ensuring every customer interaction reflects our commitment to quality and care.

If you’re a strong communicator with a customer-first mindset and want to grow your career in a fast-paced wellness brand — we’d love to have you on board.

**Key Responsibilities**
- Manage **order-related concerns**, including returns, replacements, delays, and payment queries.
- Maintain accurate records of customer interactions and resolutions.
- Coordinate with **operations, logistics, and warehouse teams** to ensure timely responses and issue closure.
- Track and report key metrics such as **response time**, **resolution rate**, and **customer satisfaction**.
- Follow up on pending cases to ensure a smooth customer experience.
- Identify common issues and provide feedback to improve service processes.

**Requirements**:

- **0-2 years** of experience in customer support, telecalling, or client service
- Excellent **verbal and written communication** in English and Hindi.
- Strong **problem-solving skills** and a calm, professional attitude under pressure.
- Proficiency in using **MS Excel**, **Google Sheets**, and **CRM tools**.
- Empathetic listener with a positive and solution-oriented mindset.
- Prior experience in **FMCG, D2C, or wellness brands** is a plus.

**Preferred Profile**
- Graduate or pursuing graduation in any stream.
- Comfortable in a **startup-style, high-growth environment**.

**What You’ll Get**
- Opportunity to work with a **growing, purpose-driven wellness brand**.
- Exposure to **end-to-end customer service operations**.
- Supportive and collaborative team environment.
- **Performance-based incentives** and growth opportunities.

**Job Type**: Full-time
**Schedule**: Day shift (Monday to Saturday)
**Experience**: 0-2 years (Customer Support / Client Service)
**Location**: Connaught Place, New Delhi

**Job Types**: Full-time, Permanent

Pay: From ₹250,000.00 per year

**Benefits**:

- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

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