Process Trainer

2 weeks ago

Bengaluru, India Brainwires infotech pvt. ltd Full time

Roles & Responsibilities: - Conduct new hire and refresher training for various channels of the Cash loans CS team - Design and implement PKTs for the inhouse team and partner teams - Perform training needs analysis to identify triggers in the performance and find gaps in the process - Develop training content and process documents in line with product, policy, and other stakeholders within the organization - Implement and manage the step-up program - Empower all Channels in becoming self-reliant for solving critical and ad-hoc process issues by coordinating with various stakeholders within the organization - Act as a process expert for first loans, repeat loans, and balance transfer loans covering all products of the organization - Conduct process training for external partners such as Online Aggregators, Digital Marketing - Work closely and coordinate with all the departments to drive improvement and innovation in the process Requirements: - Should have 2-3 years of experience as a Trainer preferably in chat process and Inbound process - Knowledge about Finance Industry and Personal Loans will be an added advantage - Should be Graduate - Ability to work well under pressure in a dynamic environment
- Strong ability to guide individuals toward goal achievement using sales, negotiation, teamwork, and motivation - Excellent communication - English, Hindi, and regional language will be added advantage

**Salary**: ₹35,000.00 - ₹41,000.00 per month

Schedule:

- Day shift
- Flexible shift

Supplemental pay types:

- Performance bonus

**Experience**:

- process trainer: 1 year (required)

**Speak with the employer**
+91 9920012220

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