Process Trainer

3 weeks ago

Bengaluru, India Apex One Full time

Position: Process Trainer – BPO | International

Experience: 2 to 7 Years

Openings: 8 Trainer Profiles

Location: Bangalore

Budget: Up to ₹8 LPA

Shifts: Rotational – Morning (6 AM to 3 PM) & Afternoon (3 PM to 12 AM)

Key Requirements:

  • Minimum graduate qualification is mandatory
  • Proven training experience in BPO/Insurance domain
  • Excellent verbal and written communication skills
  • Willingness to work in rotational shifts

Responsibilities:

  • Plan and execute upcoming training batches effectively
  • Deliver high-quality training programs and ensure team performance
  • Design, update, and maintain training manuals and materials
  • Mentor and groom new trainers and team members
  • Coordinate with stakeholders and get necessary approvals for training content
  • Maintain and share weekly, monthly, and annual training reports
  • Conduct induction, pre-process, and domain-specific training for new joiners
  • Administer domain and custom assessments; publish performance reports
  • Drive training process improvements and innovation
  • Handle client visits and deliver impactful presentations

Job Type: Full-time

Pay: Up to ₹850,000.00 per year

Application Question(s):

  • Your current CTC in LPA
  • Your expected CTC
  • Notice period in no. of days not more that 30 days
  • Hiring for Bangalore. Are you comfortable with location?
  • Do have experience as process trainer for International process and mention no. of years

Work Location: In person

Speak with the employer

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