Process Trainer

3 weeks ago

Bengaluru, India Transact Global Full time

Company Description

Transact Global, founded in 2008, is a Business Process Management and IT Services company. We provide a broad range of customer experience (CX), BPO, call center, and AI-based solutions. As an ISO 9001:2015 and ISMS 27001:2013 certified company, we have garnered a diverse clientele including Britannia India, 3M, Jockey India, HDFC, and more. Our commitment to quality and innovation has made us a trusted partner for various industries.

Role Description

This is a full-time, on-site role for a Process Trainer located in Bengaluru. The Process Trainer will be responsible for conducting training needs analysis, delivering new hire training, and enhancing presentation skills. Daily tasks will include developing and implementing training programs, analyzing training effectiveness, and ensuring clear and effective communication with trainees. The Process Trainer will also work closely with other departments to ensure training materials are up-to-date and relevant.

Qualifications

  • Training Needs Analysis and New Hire Training skills
  • Strong Presentation Skills and Communication skills
  • Analytical Skills to assess training effectiveness
  • Excellent organizational and time-management skills
  • Ability to work collaboratively and cross-functionally
  • Bachelor's degree in Education, HR, Business, or related field
  • Experience in a BPO or call center environment is a plus

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