CRM Executive

2 weeks ago

Delhi Delhi, India Gleuhr Full time

**Job Summary**

We are seeking a proactive and customer-focused individual to join our team as a Customer Relationship Manager (CRM). The primary responsibility is to develop and nurture long-term relationships with clients, ensuring their satisfaction and loyalty while driving business growth.

**Key Responsibilities**
- **Client Relationship Management**:

- Serve as the primary point of contact for key clients.
- Build and maintain strong, long-lasting customer relationships.
- Address client concerns and resolve issues promptly to ensure satisfaction.
- **Customer Engagement**:

- Understand customer needs and provide solutions that meet their objectives.
- Conduct regular check-ins and feedback sessions with clients.
- Identify upselling or cross-selling opportunities based on client requirements.
- **Database and CRM Tools Management**:

- Maintain and update customer information in CRM software.
- Track client interactions and manage follow-ups efficiently.
- Analyze CRM data to identify trends and areas for improvement.
- **Collaboration and Communication**:

- Coordinate with internal teams (sales, marketing, product, and support) to deliver seamless customer experiences.
- Act as a liaison between clients and internal departments to ensure clear communication and mutual understanding.
- **Performance Metrics and Reporting**:

- Monitor and report on customer satisfaction and retention rates.
- Prepare regular reports on client interactions, sales opportunities, and challenges.

**Key Skills and Competencies**
- Strong interpersonal and communication skills.
- Ability to build trust and rapport with clients.
- Problem-solving and conflict-resolution capabilities.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot, Zoho).
- Analytical mindset with attention to detail.
- Time management and multitasking skills.

**Qualifications**
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in customer relationship management or a similar role (1-3 years preferred).
- Familiarity with customer journey mapping and retention strategies.
- Knowledge of [industry-specific trends or products].

**interviews** **Requirements**
**1st interview round telephonic and 2nd final round face to face interview in head office ch.d sector - 21A**
**And after selection start on training in Chandigarh branch flexible days minimum 15 - 30 days**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Commission pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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