Customer Care Executive(Healthcare Background)

1 day ago

Andheri West Mumbai Maharashtra, India Follicular technologies Pvt Ltd Full time

**Job Title**: Customer Care Executive - Healthcare Background

**Location**: Mumbai Andheri West
**Job Summary**:
We are looking for a highly motivated **Customer Care Executive** with a **healthcare background** to engage with patients who have opted for our treatment and received their medicine kit.

**The primary role involves guiding patients through their treatment journey, explaining expected outcomes, addressing common side effects, and ensuring patient adherence to the prescribed roadmap.**

This role requires **strong communication skills, a scientific/medical background, and the ability to explain medical concepts clearly to patients.**

**Key Responsibilities**:

- **Patient Follow-Up Calls**: Call patients who have started treatment and received the medicine kit.
- **Treatment Roadmap Explanation**: Reinforce the treatment plan for the next two months, ensuring patient adherence.
- **Condition Explanation**: Explain the patient’s medical condition as noted by the doctor in the CRM.
- **Outcome Expectation**: Clearly communicate the expected treatment outcomes.
- **Adverse Effect Guidance**: Explain common side effects and instruct patients on what to do in case of adverse effects.
- **Patient Query Resolution**: Address patient concerns with empathy and clarity.
- **Record Maintenance**: Update CRM records with patient interactions and feedback.

**Who Should Apply?**

**Preferred Qualifications**:

- B.Pharm, D.Pharm, B.Sc in Biology, Life Sciences, Biotechnology, or related fields.
- Engineering graduates with strong analytical and communication skills can also apply.

**Mandatory Selection Process**:

- **Basic Math**:

- **Logical Reasoning & Decision-Making**:

- **Science & Biology Fundamentals**:

- **Customer Service Skills** (with a major focus on analytical thinking)

**Training & Evaluation**:

- **Classroom Training**: Conducted by doctors and qualified trainers.
- **Evaluation**: Series of tests after each module.

**Additional Requirements**:

- Comfortable making a high volume of patient calls daily.
- Ability to communicate medical information in a patient-friendly manner.
- Strong problem-solving and interpersonal skills.
- Must be open to a dynamic work environment and adapt to evolving patient needs.

If you meet the qualifications and are passionate about helping patients in their treatment journey, we encourage you to apply

**Job Types**: Full-time, Permanent

Pay: ₹23,000.00 - ₹26,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Care Executive: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9004027475
Expected Start Date: 24/02/2025

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