Customer Care Executive

3 weeks ago

Mumbai, India Fusion CX Full time

Job Description

Job Description:As a Customer Care Executive for a Referral Management process in Mumbai, your responsibilities will include:

- Referral Coordination:Managing and coordinating patient referrals to specialists or other healthcare providers.
- Appointment Management:Scheduling appointments with specialists and ensuring timely coordination between patients and healthcare providers.
- Referral Status Tracking:Monitoring and updating referral statuses to ensure efficient patient care and communication between providers.
- Information Transfer:Ensuring that all necessary patient information is accurately transferred between healthcare providers to facilitate seamless care.

Job Requirements:To excel in the role of a Referral Management coordinator or Customer Care Executive working in the referral management process in Mumbai, you should have the following:

- Experience:At least 1 year of non-clinical experience, or freshers with strong communication skills are welcome to apply.
- Communication Skills:Excellent verbal communication skills, with a proficiency ofVersant 5 or abovein international communication.
- Organizational Skills:Strong ability to manage appointments, referrals, and information transfer with a high level of accuracy and attention to detail.
- Customer-Centric Support:A passion for delivering exceptional customer service and ensuring patient satisfaction.

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