Apprenticeship Support Associate

**Job Department** : Apprenticeship

**Job Title** : Apprenticeship Support Associate / Executive—Apprenticeship Division

**Experience** : Freshers or 1 - 3 Years

**Skills**

**Technical Skills** : Knowledge of MS-Office, System & online portal

**Language Skills**: Hindi, English, & South Indian Language.

**Business and social skills**: effective communicator, go-getter, excellent presentation skills, process-orientated, team player, independent, & excellent customer service.

Strong interpersonal skills. Creativity, PPT, Ready to travel.

**Education** : Graduate with Apprenticeship knowledge and background

**About the Role**

**Responsibilities for the job profile**
- Provide professional customer service while maintaining friendly, positive, & customer-centric attitudes.
- Creation and management of contracts, customer documentation, and maintaining base records.
- Preparation and coordination of apprentice training plans with establishment.
- Maintains knowledge of schemes and programs by reading related periodicals and attending education seminars.
- Close coordination, cooperation, & communication with the establishment, TPA, & apprentice.
- Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritised manner
- Identify and resolve concerns received from the Portal User community with online service requests.
- Preparing of statistical data as required by management.
- Priority handling of escalated service requests & resolution on time.
- Act as a central point of contact in crisis/incident situations and share information as necessary.
- Individual customer management.
- Exhibit passion for delivering superior customer support & services by going above and beyond.
- Build member loyalty by delivering excellent follow-through and follow-up to stakeholders.
- Assist with invoice and billing to establishment post-assessment & follow-up.
- Interface with other business areas, Customer Master Data, Logistics sector skill council, Billing Support and Commercial Team
- Work in a fast-paced environment with frequently changing priorities

**Tasks for the job profile**
- Act as the point of contact for externally assigned / designated stakeholders.
- Responsible for online portal assistance and registration, verification, validation, approval, rejection, and communication regarding contract generation for apprenticeship and establishment.
- Communication & assistance on training conducted for short-term courses at NSDC's.
- Claim verifications & communication to respective stakeholders.
- Participate, organise, or facilitate Facilitate apprenticeship mela or event.
- Create, monitor, & facilitate degree apprenticeships from contract registration until assessment.
- Create / prepare Presentation for workshop on awareness on the apprenticeship program.
- Raise invoice for apprenticeship assessment.
- Responsible for apprenticeship assessment from validation, data feeding in system (marks), & generation of certificates.
- Issuing a provisional certificate to Degree Apprentice.
- Communication & follow-up with NSDC
- Raise tickets for technical concerns, follow up with NSDC Portal specialists, & communicate to respective stakeholders.
- Conducted digital awareness through online video calling with establishment on NAPS.
- Correspondence with Director General of Training, Educational Institution, Directorate of Employment & Training on ITI course developed by LSC
- Communication, correspondence with GIZ, preparation on syllabus awareness workshop, instruction manual.
- Regularly attend, participate in, and support training and staff meetings in the Apprenticeship Division.
- Check & provide support for the portals for the Apprenticeship Program.
- Review, follow-up, chase, and update areas of pending information from NDSC & stakeholders.

**Job Types**: Full-time, Permanent

Pay: ₹8,855.32 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift

**Experience**:

- total work: 1 year (required)

Work Location: In person