Associate IT Support I

2 days ago

Chennai Tamil Nadu, India Anthology, Inc. Full time

Associate IT Support

Bangalore, India

The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

The Anthology Information Technology department is focused on supporting Anthology's global workforce. As Associate IT Support, you will play a vital role in ensuring seamless operations of internal systems, delivering efficient support for desktop and laptop environments, and proactively addressing technical issues to minimize disruption to the day-to-day work of employees.

Primary responsibilities will include:

- Providing support for Windows and MAC based end-user computing systems, including desktops and laptops
- Responding proactively to user-reported issues via the Helpdesk tool, phone, and IM while adhering to defined SLAs
- Troubleshooting and resolving issues related to Azure and Office 365 platforms
- Installing and troubleshooting Microsoft products, ensuring mínimal downtime for employees
- Demonstrating basic knowledge of Windows patch management systems
- Monitoring alerts for server and network infrastructure and escalate as needed
- Assisting with desktop and laptop OS installations and having a solid understanding of hardware configurations
- Working collaboratively with internal teams and external vendors to resolve technical issues efficiently

Required skills/qualifications:

- Bachelor’s degree or diploma in Computer Science Engineering or a related field
- 0-2 years of experience in IT support roles
- Proficiency in troubleshooting and resolving issues in Azure and Office 365
- Hands-on experience with Microsoft Endpoint Manager and Microsoft products installation and troubleshooting
- Basic knowledge of virtualization tools like Hyper-V and VMware
- Basic knowledge on DNS, DHCP and network topologies
- Willingness to learn and work in rotational shifts
- Fluency in written and spoken English

Preferred skills/qualifications:

- Familiarity with Microsoft deployment tools
- Understanding of AD, DNS, DHCP, and network infrastructures
- Ability to monitor server and network infra alerts proactively
- Basic understanding of Windows patch management systems and security protocols
- Strong multitasking skills and a proactive approach to problem-solving
- Excellent communication and coordination abilities for collaborating with internal peers and external stakeholders
- Positive attitude with a willingness to learn and adapt to a dynamic environment

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

  • Customer Support Associate

    2 weeks ago

    Ambattur, Chennai, Tamil Nadu, India MoSahay Associate Full time

    We’re Hiring! | Trainee Associate (Voice Process - Non-Technical) Work Mode: Work From Home Process: Inbound Customer Support Shift: Rotational | Week Off: Rotational Eligibility: - Graduates or Undergraduates - Language: Tamil & English - Typing Speed: 25 WPM with 85% Accuracy Stipend (In-hand): *₹11,769 per month (NAPS/NATS* ) System...

  • Customer Support Associate

    4 days ago

    Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...

  • Associate, Middle Office I

    4 days ago

    Chennai, Tamil Nadu, India The Bank of New York Mellon Corporation Full time

    Associate, Middle Office I At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to...

  • Associate, Middle Office I

    1 week ago

    Chennai, Tamil Nadu, India The Bank of New York Mellon Corporation Full time

    ASSOCIATE, MIDDLE OFFICE I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with...

  • Associate, Client Processing I

    9 hours ago

    Chennai, Tamil Nadu, India The Bank of New York Mellon Corporation Full time

    Associate, Client Processing I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions...

  • Associate, Client Service I

    6 days ago

    Chennai, Tamil Nadu, India The Bank of New York Mellon Corporation Full time

    Associate, Client Service Representative I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create...

  • Associate, Middle Office I

    1 week ago

    Chennai, Tamil Nadu, India The Bank of New York Mellon Corporation Full time

    **Associate, Middle Office I** At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with...

  • Associate, Client Processing Representative I

    2 days ago

    Chennai, Tamil Nadu, India The Bank of New York Mellon Corporation Full time

    Associate, Cash Processing/Funds Transfer I At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough...

  • Associate, Fund Administration Representative I

    2 weeks ago

    Chennai, Tamil Nadu, India The Bank of New York Mellon Corporation Full time

    Associate, Fund Administration Representative I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to...

  • Associate, Corporate Actions I

    2 days ago

    Chennai, Tamil Nadu, India The Bank of New York Mellon Corporation Full time

    Associate, Corporate Action I At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with...