Pest Control Officer

2 days ago

Remote, India ACUITY GROUPS Full time

**Job description**:

- Analyse manpower utility and suggest how manpower can be maximised so that pest control operation is kept fully occupied
- Ensure that any equipment that is not working is immediately needed to inform Admin to repair
- Offer suggestions on how Operations efficiency can be improved and costs reduced
- Manage multiple teams of PCOs and Operations Staff
- Train and oversee work done by any junior Operations Coordinators / Executives
- Allocate work and responsibility for individual Operations Coordinators / Executives depending on Clients (i.e., MC, GP, Soil) and Regions
- Dealing and attending with any complaints that clients have appropriately and follow up on any necessary action
- Train both field staff and office staff on Pest Control Knowledge regularly via classes and workshops
- Checking the draft report prepared by Ops coordinator/Executive that need to be given to clients (i.e., Rodent Reports, Housekeeping reports, Structural defects Reports)
- Arrange the regular auditing of all major clients. Coordinate with QA for preparation reports and send to clients
- Conducting installation of new large/important clients (i.e., factories, large buildings, special cases etc.)
- Auditing technician team’s skills, and service procedure Coordinate with QA
- Deal with any complaints that clients have appropriately and follow up on any necessary action
- Maintain client data (i.e., changes in frequencies, pests, address, contact details etc )
- Keep track of PCO’s behaviour (i.e., number of complaints received etc )
- Reply to any client questions promptly (i.e., 24 hours)
- Ensure that resources (manpower, vehicles, equipment etc. are deployed in the most optimal manner)
- Manage major clients appropriately
- Attend to any complaints or site inspections or site overseeing with PCOs (where appropriate)
- Attend monthly clients meeting
- Clients’ orientation to Major clients
- Monitor daily operations activities, scheduling & manpower
- Travelling around the place for checking outstation teams when necessary
- Prepare monthly reports to the General Manager, Managing Director
- Attend client audit meetings and checking the necessary reports/documents before the audit (ISO, HACCP, SFS)
- Conduct yearly site assessments for major client when necessary
- Coordinate with survey team and advise for site set up

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹26,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: Remote

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