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Operations Associate

2 weeks ago

Gurgaon, India Cashfree Payments Full time

**We are on the lookout for an Operations Associate who is highly motivated, adaptable, and can work well under pressure with good communication skills.**

**About Zecpe**

Zecpe is a one-click checkout tool that helps e-commerce brands convert more customers, faster Our technology streamlines the purchasing process, making it easy for customers to complete transactions in seconds. With a hassle-free checkout solution, Zecpe drives increased sales as well as high customer loyalty for businesses that sell online.

Founded by a lean team of 6 people, Zecpe went from inception to getting acquired by Cashfree Inc. in less than a year.

**Our Culture**

We are a bunch of individuals who absolutely love what we do. Always jolly and super self-motivated. We hate chasing each other for work and deadlines. It goes without saying that it is mandatory for everyone to meet their deadlines and to be punctual. What keeps us motivated and driven is our vision for Zecpe and how we can transform the Indian D2C landscape. It does get stressful at times, just like it would at any fast-growing startup with a grand vision. However, it only pushes us to perform better and think outside of the box. In short, you’d love us and your role here if building and scaling a game-changing product is something you enjoy, look forward to doing and excel at

At Zecpe, the growth ladder is tailored to you. It operates exactly as fast as you can manage to grow. Our goal is to unleash your potential by giving you massive challenges and the freedom to solve them.

**Role and Responsibilities**

We are looking for someone who has a keen eye for detail, strong organizational skills, and the ability to work collaboratively with different teams to achieve common goals. You will work closely with the Operations Manager to streamline processes, monitor workflows, and implement improvements that enhance the overall efficiency of the organization.

**What you’ll do**:

- Responsible for all communication and support for customer enquiries.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Producing monthly and weekly reports in Google Sheets and Excel

**What will you need?**:

- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication, presentation skills and logical skills.
- Ability to multitask, prioritize, and manage time effectively