Operations Associate

**About the Team**

Uber Shuttle is an everyday commute product that is safe, reliable and affordable. With just a few taps and a short walk, Shuttle makes it easy for riders to book a guaranteed seat in an air-conditioned bus from a selection of routes and pick-up stations.

India is one of the top 3 markets globally for Shuttle and the India Ops team is responsible for launching and scaling the product in India in collaboration with the global and regional teams. With the Shuttle product and engineering teams being based in India, this provides a unique opportunity to drive global innovation in Shuttle products from India.

**About the Role**

This role is based in Gurgaon and reports directly to the lead for Shuttle Supply in India. The Operations associate will be responsible for driving operations performance for the Shuttle product category. This role requires strong operations acumen coupled with good people skills to drive cross-functional projects and engagement with fleet partners. As a part of this role, you will also be working on setting up long-term processes to drive operations excellence.
- ** Operations Management**:

- Define key performance metrics for fleets & drivers and build processes to track and manage day-to-day performance. Work with Fleet partners on improving their operational performance through training, SOPs & technology
- ** Build for Scale - **Build robust processes to help seamlessly launch new B2B clients, support expansion in existing cities and launch and scale in new cities
- ** Problem-Solving**:Deep dive into our most challenging operations problems and develop solutions through first-principle thinking & robust analysis. Work with cross-functional teams to implement these solutions and drive improvement.
- ** Analyse data**: Keep a tab on the metrics and delve into key reliability, timeliness and CSAT metrics to identify gaps, develop hypotheses and use data to drive improvement.
- ** Be an owner**:We’re building a new category and there’s a lot that we don’t know. You will need to be a self-starter that doesn’t shy away from facing challenges and takes initiative to ensure we keep moving the business forward.
- 2+ years of relevant experience in an industry with data-driven decision-making
- Prior experience in Operations or consulting is a plus
- You never hesitate to roll up your sleeves and tackle something hands-on
- Strong aptitude to leverage data to make decisions
- Ability to clearly communicate and present information to stakeholders Proactive and creative solutions-driven approach, with a ‘get it done’ attitude

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.