Business Operations Associate

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**ZS** is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

**ZS’s India Capability & Expertise Center**
**(CEC)** houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.

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**ZS's Business Operations group** helps run, improve and transform our clients’ full spectrum of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics and implementing cutting-edge automation technologies. Our teams support both project-based and outsourcing solutions that go beyond streamlining operations and reducing costs to deliver domain-focused insights, practical innovations and a superior customer experience.

Business Operations individuals work across different areas including incentive compensation, call planning, meetings and events, process automation using Robotic process automation, customer-centric marketing, forecasting, master data management, value and access, research and development and marketing operations. Our Business Operations teams act as trusted problem-solvers and client connectors.

**BUSINESS OPERATIONS ASSOCIATE**

**Responsibilities**:

- Understand client business issues, operating business rules, data, and processes
- Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks to create error free deliverables
- Review deliverables with project managers to bring out the key useful insights for key client stakeholders; Develop domain expertise to become increasingly independent in creating insights;
- Develop expertise in software technologies / tools to synthesize data according to business rules
- Interact with internal or client teams to resolve input data issues
- Respond to ad hoc analytical requests from the clients
- Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions;
- Incorporate process changes in response to evolving business needs;
- Identify and implement business process improvements on our internal processes with the aim of decreasing effort, improving quality and value
- Implement innovations in what we do and how we do things to continuously

enhance the value to business and to our own knowledge.

**Qualifications**:
In addition to a strong academic record of analytic and quantitative work, typically demonstrated through consistent top marks in university, successful Business Operations Associates also have broadly applicable consulting skills such as:

- Strong work ethic and personal initiative
- Ability to work across global cross-office teams and in a team environment
- Excellent organizational and task management skills
- Structured problem-solving skills
- Focus on quality and detail orientation
- Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams
- Process management, improvement focus and willingness to learn cutting edge tool and technology
- Client service orientation and strong business acumen

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ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.

ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.

NO AGENCY CALLS, PLEASE.