Service Coordinator

4 days ago

Mumbai, India Olive Green Consulting Full time

**KEY RESULT AREA - SERVICE COORDINATOR**

**Role Definition : Taking Ownership of Achieving Assigned Objectives**

**PRIMARY RESPONSIBILITIES**

Effective Time Management Post Order Processing

Efficient handling of Customer Complaints / Feedback

Efficient Coordination with Service Team

High Level of Inter Departmental Coordination & Co-operation

**GENERAL RESPONSIBILITIES**
- **Responsible for Order Process Management**_

Offer Submission
- Clarifying Order Terms
- Finalizing Commercial offer with Principal/ Factory / Stores
- Clarification on PO from Sales/ Customer

Dispatch Management
- Payment Collection & Recovery
- **Responsible for Software data entry & MIS**_

Responsible for keeping Data up-to-date on the system

Verification of data for correctness
- **Responsible for Coordination of Machine Installation**_
- Follow up for information of machine landing at port
- Get clarification wherever necessary
- Updates to all concerned people/ department
- Custom clearance co-ordination
- **Responsible for Follow up for Readiness of site for Installation**_
- Follow schedule, process of installation
- Follow up for readiness of site of installation of Machine
- Coordinate with Service Engineer / manager for preparation of site.
- Responsible for Co-ordination Deputation of engineer for installation
- **Responsible for Efficiently handling & handing over service / complaint details to Engineers**_
- Attend Service Calls from Customers with high proficiency
- Provide telephonic support through Service Engineer
- Co -ordination of Engineers for AMC visits, breakdown visits
- Coordination of Engineers for Travelling all over India as per requirement of service calls
- Excellent Customer Interaction & Relation Building
- **Responsible for Coordinating for logistics of Spares**_
- Documentation of Logistics
- Delivery Follow up of Spares

Payment follow up & Recovery
- **Generate Reports**_
- Service Call Report (with TAT for each call)
- AMC / Warranty Service Calls status report
- Commercial Sheet (spares & Service charges)
- Daily visit reports of SE

**Salary**: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Having SAP knowledge, then only apply
- Having experience in Horeca Industry, then only apply

**Speak with the employer**
+91 7411773002

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