
Customer Relationship Executive(Hospitality)
5 days ago
**Key Responsibilities**:
- Greet and welcome guests with warmth, professionalism, and courtesy.
- Assist guests during check-in, stay, and check-out processes to ensure a smooth experience.
- Act as the main point of contact for guest queries, requests, and feedback.
- Address and resolve guest complaints or concerns promptly and effectively.
- Build and maintain strong relationships with guests to encourage repeat visits and loyalty.
- Coordinate with various departments (housekeeping, F&B, front office, etc.) to ensure guest needs are met.
- Upsell hotel services, amenities, and promotional packages where appropriate.
- Collect and analyze guest feedback and share insights for service improvement.
- Maintain updated records..
Pay: ₹15,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
**Experience**:
- Manufacturing unit : 2 years (required)
- Hospitality sector : 2 years (required)
- Housekeeping: 2 years (required)
Work Location: In person
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