Onsite Deskside Support Services:

**JD for Onsite Deskside Support Services**:
Hardware and Networking:

- Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues.
- Ability to install drivers and configure.
- Ability to provide physical support for mounting of DC HW, basic connectivity establishment.
- Ability to Install remote tools like Putty to establish connectivity between two devices.
- Ability to replace allowed HW components (such as HDD, memory)
- Ability to work with various assessment tools to identify the different hardware models available.
- Ability to test the compatibility of Image with the various hardware models available, where needed.

Windows Operating System:

- Maintain Windows Desktop, VDI, laptop and thin client builds & deploy images on multiple desktops independently.
- Install, configure, and manage end point servers; help troubleshoot server issues on escalated client issues.
- Working knowledge on AD Users & Group administration, FSMO Roles, Site and Subnets
- Technical understanding of FRS Configuration / Troubleshooting
- Global Catalog Server, AD Group Policy
- Technical understanding of AD tools and resource kit tools, Software, service pack installation
- Install, configure, and manage multiple Client OS; Help troubleshoot client OS issues; Knowledge on various OS servicing tools like DISM, Sysprep etc.

Exchange and Mobility Clients:

- Ability to configure multiple mailboxes.
- Ability configures rules and calendars, configure extended calendars.
- Ability to customize (such as signature, meeting)

Printer management:

- Ability to troubleshoot and manage service calls for printers & copiers locally and remotely.

Backup and Recovery:

- Technical understanding of native backup management tools & different types of backup
- Ability to understand and work with the various tools that perform Data Backup and restore.
- Ability to work with and troubleshoot multiple types of Data backup tools\Methods.

Audio, Video support:

- Understand the functionality of Audio, Video & conference devices.
- Ability to carry out SOP based troubleshooting (such as functionality of client software & services)
- Ability to work with supplier / OEM in fixing / upgrade if any.

End Point Security:

- Exposure to native and 3rd party antivirus management tools along with understanding of Virus definitions/signature update, etc.
- Basic Knowledge of data encryption, AV, DLP, desktop firewall, VPN, AD policies
- Ability to Install Configure AV as per SOP
- Ability to test and troubleshoot issues related to including AV, SCCM client etc. in the image.
- Ability to understand the working and configuration of DLP, various VPN solutions.
- Ability to carry out basic administrative tasks (such as DB clean-up, Create policies)
- Ability to provide support for client end related issues.

Vendor co-ordination:

- Work closely with Vendor management team to keep track of all open IT vendor and OEM related issues, co-ordinate & work with vendors and OEM point of contacts on repair and maintenance of IT equipment.

Asset management:

- Maintain accurate asset management records & work closely with asset management team.

Incident management:

- Knowledge on incident management process & end to end co-ordination with incident management team for any end point related incidents.
- Work closely with incident management team to define best practices to timely detect incidents & report for reduced downtime.

Patch management:

- Knowledge on desktop patching process & the tools used for patching.
- Work closely with patch management team to test the patches before rollouts to avoid any service disruptions.
- Work closely with patch management team to define best practices to avoid end point patch failures & increase patching efficiency.

**Salary**: Up to ₹4,930,017.33 per year

Shift:

- Day shift

**Speak with the employer**
+91 9372940439