Open Position IT support L2_Excellent communication Mumbai

2 days ago

Mumbai, Maharashtra, India Stefanini Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Mandate skills-

3-8 years of experience with Excellent communication skills

L2 level experience with Active directory

L2 level experience with Outlook

L2 level experience with VPN

L2 level experience with VDI

Mac OS experience

he Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. 

Responsibilities:

  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize BLK tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Level 2 Support Manager

  • Opening for the position of HR Executive

    2 weeks ago

    Mumbai, Maharashtra, India Indspiration Foods Pvt Ltd Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    We have an urgent opening for the position of HR ExecutiveWe are looking for a dynamic HR Professional who can be the part of our growing brand.About us:ABOUT US:At Indspiration Foods Pvt. Ltd. (Brand name: TAALI), our mission is to revolutionize the idea of snacking in a way where you don't have to ever feel guilty again. Snacking that tastes great,...

  • Project Officer Environment

    1 week ago

    Mumbai, Maharashtra, India Project Mumbai Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionProject Mumbai is a not-for-profit organization focused on public-private-people partnership in areas such as Environment, Governance, Healthcare (Mental Health), Mobility, and Education. With over 200 partners and a track record of impacting over One crore plus lives, Project Mumbai aims to make Mumbai inclusive for the differently abled...

  • Airport Support Representative Mumbai

    6 days ago

    Mumbai, Maharashtra, India Viswamitempowersolution Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    , Permanent Position: Airport Support Representative Company Overview: Viswamitempowersolution is a leading provider of airport support services in Mumbai, Maharashtra, India. We are dedicated to providing exceptional customer service and support to all our clients and their passengers. Our team is made up of highly trained professionals who are committed to...

  • Corporate Sales

    1 week ago

    Mumbai, Maharashtra, India Open Secret Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Corporate Sales InternImmediate JoinerOpen Secret – Institutional Sales & Corporate Gifting Intern (IC Intern)Location: Powai, Mumbai.Duration: 3 or 6 monthsAbout the Role:Open Secret is a leading provider of high-quality gifting products, catering to both B2B and B2C markets. We are looking for a motivated and enthusiastic Institutional Sales & Corporate...

  • Corporate Sales Executive

    5 days ago

    Mumbai, Maharashtra, India Open Secret Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Corporate Sales InternImmediate JoinerOpen Secret – Institutional Sales & Corporate Gifting Intern (IC Intern)Location: Powai, Mumbai.Duration: 6 Months to 1 Year.About the Role:Open Secret is a leading provider of high-quality gifting products, catering to both B2B and B2C markets. We are looking for a motivated and enthusiastic Institutional Sales &...

  • Corporate Sales Intern

    2 days ago

    Mumbai, Maharashtra, India Open Secret Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Corporate Sales InternImmediate JoinerOpen Secret – Institutional Sales & Corporate Gifting Intern (IC Intern)Location: Powai, Mumbai.Duration: 3 or 6 monthsAbout the Role:Open Secret is a leading provider of high-quality gifting products, catering to both B2B and B2C markets. We are looking for a motivated and enthusiastic Institutional Sales & Corporate...

  • Human Resource Executive Intern

    1 week ago

    Navi Mumbai, Maharashtra, India Mumbai Rozgaar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesHR Operations & Employee EngagementAssist in implementing HR policies, engagement plans, and internal initiatives.Coordinate onboarding, documentation, and employee file management.Track attendance, leaves, and HR data using Excel and/or HRMS tools.Address employee queries related to HR policies, attendance, and leave.Support monthly HR...

  • Part time Tour Guide

    2 weeks ago

    Mumbai, Maharashtra, India BOMBAY TO MUMBAI TOURS Full time ₹ 119 - ₹ 358 per year

    Positions Open (Part-Time): Trek Volunteers Trek Leaders English-Speaking Guides Cycling Tour Guides About Us: BOMBAY TO MUMBAI TOUR'S is an adventure travel company based near Mumbai. We organize trekking, cycling, and cultural tours for international and domestic guests. We're looking for enthusiastic part-time team members who love the outdoors and enjoy...

  • Community Organiser

    6 days ago

    Mumbai, Maharashtra, India Vacha Charitable Trust Full time ₹ 3,36,000 per year

    Vacha Charitable Trust, Andheri - MumbaiVacha is a Resource Centre for Girls and Women based in Mumbai. Vacha means speech, articulation and self-expression. Started as a women's library and cultural centre in 1987, it was registered as Vacha Charitable Trust in 1990. Envisioning a society built on the principles of social justice, equity and democracy,...

  • Business Officer

    2 weeks ago

    Mumbai, Maharashtra, India Zuventus Healthcare Limited, Mumbai Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Basic SectionNo. Of Openings: 1BAND: FGrade: F1Designation: Business OfficerEmployee Category: FieldOrganisational Entity: Zuventus Healthcare Ltd.Vertical: ZHL FieldDepartment: AthenaContinent: AsiaCountry: IndiaZone: WestLocation Type: ZHL-FieldState: MaharashtraCity: MumbaiSkillsSkill:Communication SkillsPresentation SkillsScientific...