Open Position IT support L2_Excellent communication Mumbai

11 hours ago

Mumbai, Maharashtra, India Stefanini Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Mandate skills-

3-8 years of experience with Excellent communication skills

L2 level experience with Active directory

L2 level experience with Outlook

L2 level experience with VPN

L2 level experience with VDI

Mac OS experience

he Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. 

Responsibilities:

  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize BLK tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Level 2 Support Manager

  • Command Centre Cyber Analyst

    2 weeks ago

    Navi Mumbai, Maharashtra, India Open position Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Command Centre Cyber Analyst - L3Job Summary:We are seeking a detail-oriented and proactive Analyst to manage and deliver a wide range of operational, financial, and complaint-related reports. This role supports decision-making, fraud monitoring, and operational efficiency across teams. The ideal candidate will have strong analytical skills, experience in...

  • Open Positions

    1 week ago

    Mumbai, Maharashtra, India Dynamic Consultancy Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    eventcareers hashtag#eventshiring hashtag#eventmanagementjobs hashtag#eventmanagement hashtag#eventjobs hashtag#openpositions hashtag#hiringnow hashtag#clientservicing hashtag#clientsevicingjobs hashtag#clientservicingcareersHello Everyone For our reputed clients in Mumbai in the events space we're looking forExec / Senior Exec - Client Servicing -...

  • Opening For Technical Support- Zinq @Navi Mumbai

    1 week ago

    Navi Mumbai, Maharashtra, India Itm Edutech Training Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job opening for Technical Support with Zinq ELECTRONICS at Navi MumbaiNOTE- If Interested mail me your updated CV on or you can call us on Company Website: Company Address: ZINQ ELECTRONICS PVT. LTD.418-419, 4th Floor, Platinum Technopark,Near Vashi Station, Vashi, Navi Mumbai Position Summary:As a Technical Support Specialist, you will provide remote...

  • Opening For the SAP SD position at the Mumbai location

    6 days ago

    Navi Mumbai, Maharashtra, India Castaliaz Technologies Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    we are hiring for the SAP Sales and Distribution module at Mumbai locationExp- 4+ yrsLocation- MumbaiJos Description:Bachelor's degree in computer science, Management Information Systems, or related field of study.Minimum 2 years of experience in implementing and supporting SAP SD engagementsExperience in integration with SAP Production Planning and SAP...

  • Open Positions

    1 week ago

    Mumbai, Maharashtra, India Dynamic Consultancy Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    For clients in Mumbai in the events space we're looking for Exec /Sr Ex - CS Mngr/ Sr Mngr - CSAc Director /AGM - CSExec /Mngr - Ops AD- 3d Sr Visualiser- 3dSr Visualise - 2d AGM - Ops - Lifestyle & Luxury Events Share CV on WA

  • Opening For Service Coordinator- Zinq @Navi Mumbai

    1 week ago

    Navi Mumbai, Maharashtra, India Institute of Technology & Management (ITM) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job opening for Service Coordinator with Zinq ELECTRONICS at Navi MumbaiNOTE- If Interested mail me your updated CV on or you can call us on Company Website: Company Address: ZINQ ELECTRONICS PVT. LTD.418-419, 4th Floor, Platinum Technopark,Near Vashi Station, Vashi, Navi Mumbai Position Summary:The Service Coordinator plays a critical role in ensuring...

  • IT Support Specialist Mumbai

    2 weeks ago

    Mumbai, Maharashtra, India Crealytics GmbH Full time US$ 90,000 - US$ 1,20,000 per year

    About the positionCrealytics is an award-winning full-funnel digital marketing agency with over 15 years of experience crafting omnichannel media strategies for leading B2C and B2B businesses. Our expertise in driving profitable online and offline sales is informed by the reality of a privacy-first digital landscape. We focus on helping our clients...

  • Opening For AGM Architect in Mumbai

    2 weeks ago

    Mumbai, Maharashtra, India Hector And Streak Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Dear Candidates,We have urgent opening for AGM Architect in Mumbai with one of our client into warehouse and industrial projectsRole & responsibilitiesDesigning, Liaisoning, Coordination and execution for Industrial warehousingEvaluation of Land feasibility of land acquisition Pan India in terms of statutorycompliance, risk assessment and land development...

  • Human Resource Executive Intern

    1 week ago

    Navi Mumbai, Maharashtra, India Mumbai Rozgaar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesHR Operations & Employee EngagementAssist in implementing HR policies, engagement plans, and internal initiatives.Coordinate onboarding, documentation, and employee file management.Track attendance, leaves, and HR data using Excel and/or HRMS tools.Address employee queries related to HR policies, attendance, and leave.Support monthly HR...

  • Vip Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesWe have excellent opening for the position of VIP Engineer Airoli MumbaiQualification: Any graduateExperience: 3 to 5 YrsJob Location: Mumbai (Airoli)JD as followsProvide dedicated technical support to VIP clients, including troubleshooting hardware, software, and network issues.MAC Installation.Manage and resolve incidents and service...