Open Position IT support L2_Excellent communication Mumbai

19 hours ago

Mumbai, Maharashtra, India Stefanini Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

Mandate skills-

3-8 years of experience with Excellent communication skills

L2 level experience with Active directory

L2 level experience with Outlook

L2 level experience with VPN

L2 level experience with VDI

Mac OS experience

he Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. 

Responsibilities:

  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize BLK tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
  • Other duties as assigned by the Level 2 Support Manager

  • Open Positions

    2 weeks ago

    Mumbai, Maharashtra, India Dynamic Consultancy Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    eventcareers hashtag#eventshiring hashtag#eventmanagementjobs hashtag#eventmanagement hashtag#eventjobs hashtag#openpositions hashtag#hiringnow hashtag#clientservicing hashtag#clientsevicingjobs hashtag#clientservicingcareersHello Everyone For our reputed clients in Mumbai in the events space we're looking forExec / Senior Exec - Client Servicing -...

  • Opening For Technical Support- Zinq @Navi Mumbai

    1 week ago

    Navi Mumbai, Maharashtra, India Itm Edutech Training Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job opening for Technical Support with Zinq ELECTRONICS at Navi MumbaiNOTE- If Interested mail me your updated CV on or you can call us on Company Website: Company Address: ZINQ ELECTRONICS PVT. LTD.418-419, 4th Floor, Platinum Technopark,Near Vashi Station, Vashi, Navi Mumbai Position Summary:As a Technical Support Specialist, you will provide remote...

  • Open Positions

    1 week ago

    Mumbai, Maharashtra, India Dynamic Consultancy Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    For clients in Mumbai in the events space we're looking for Exec /Sr Ex - CS Mngr/ Sr Mngr - CSAc Director /AGM - CSExec /Mngr - Ops AD- 3d Sr Visualiser- 3dSr Visualise - 2d AGM - Ops - Lifestyle & Luxury Events Share CV on WA

  • Opening For the SAP SD position at the Mumbai location

    7 days ago

    Navi Mumbai, Maharashtra, India Castaliaz Technologies Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    we are hiring for the SAP Sales and Distribution module at Mumbai locationExp- 4+ yrsLocation- MumbaiJos Description:Bachelor's degree in computer science, Management Information Systems, or related field of study.Minimum 2 years of experience in implementing and supporting SAP SD engagementsExperience in integration with SAP Production Planning and SAP...

  • Opening For Service Coordinator- Zinq @Navi Mumbai

    1 week ago

    Navi Mumbai, Maharashtra, India Institute of Technology & Management (ITM) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job opening for Service Coordinator with Zinq ELECTRONICS at Navi MumbaiNOTE- If Interested mail me your updated CV on or you can call us on Company Website: Company Address: ZINQ ELECTRONICS PVT. LTD.418-419, 4th Floor, Platinum Technopark,Near Vashi Station, Vashi, Navi Mumbai Position Summary:The Service Coordinator plays a critical role in ensuring...

  • Project Officer Environment

    1 week ago

    Mumbai, Maharashtra, India Project Mumbai Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionProject Mumbai is a not-for-profit organization focused on public-private-people partnership in areas such as Environment, Governance, Healthcare (Mental Health), Mobility, and Education. With over 200 partners and a track record of impacting over One crore plus lives, Project Mumbai aims to make Mumbai inclusive for the differently abled...

  • Airport Support Representative Mumbai

    6 days ago

    Mumbai, Maharashtra, India Viswamitempowersolution Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    , Permanent Position: Airport Support Representative Company Overview: Viswamitempowersolution is a leading provider of airport support services in Mumbai, Maharashtra, India. We are dedicated to providing exceptional customer service and support to all our clients and their passengers. Our team is made up of highly trained professionals who are committed...

  • Corporate Sales Intern

    1 day ago

    Mumbai, Maharashtra, India Open Secret Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Corporate Sales InternImmediate JoinerOpen Secret – Institutional Sales & Corporate Gifting Intern (IC Intern)Location: Powai, Mumbai.Duration: 3 or 6 monthsAbout the Role:Open Secret is a leading provider of high-quality gifting products, catering to both B2B and B2C markets. We are looking for a motivated and enthusiastic Institutional Sales & Corporate...

  • Divisional Risk and Control Analyst 3-5 Years position in Mumbai,Maharashtra

    6 days ago

    Mumbai, Maharashtra, India RANGAM INFOTECH PVT. LTD. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description Title: Divisional Risk and Control Analyst Location: Mumbai Note:Specific/ mandatory skills: Good Communication / Good at MS Office (Excel/ Word/PPT etc.) Experience range: 3-5 years Open to considering fresher candidates: No Open to considering relocation/ non-local candidates: No Contract duration: 6 months Shift timings:...

  • Human Resource Executive Intern

    1 week ago

    Navi Mumbai, Maharashtra, India Mumbai Rozgaar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesHR Operations & Employee EngagementAssist in implementing HR policies, engagement plans, and internal initiatives.Coordinate onboarding, documentation, and employee file management.Track attendance, leaves, and HR data using Excel and/or HRMS tools.Address employee queries related to HR policies, attendance, and leave.Support monthly HR...