Deskside Technician I

2 days ago

Mumbai, India Stefanini Full time

**Who we are** **What will you do?** - Provide hardware/software support services to onsite client including break/fix - Implement virus detection and eradication procedures - Diagnose end-user system failures and implement repair solutions - Diagnose printer and other peripheral devise failures and implement repair solutions - Troubleshoot network devices in order to ensure connectivity from the PC to the Network - Provide hardware/software support services to onsite client including break/fix - Implement virus detection and eradication procedures - Diagnose end-user system failures and implement repair solutions - Diagnose printer and other peripheral devise failures and implement repair solutions - Troubleshoot network devices in order to ensure connectivity from the PC to the Network **What do you need to succeed?** - 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 - Experience troubleshooting and replacing hardware on Lenovo PCs - Experience using Active Directory - Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client - Experience troubleshooting wireless connectivity issues - Quality Customer Service skills - VPN experience. - Experience with basic hardware printer support - Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP **What you"ll get** - Work with brilliant minds, often within a global capacity; - Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; - Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. **Why we"re different** - Brazilian and privately owned company; - Agility, flexibility, and innovation are in our DNA; - Flat organizational structure which enables faster communication and decision making. **Take a look for yourself** Here's one of our own, talking about the culture, space and growth opportunities: *** - Ability to communicate technical information to nontechnical persons. - Ability to perform in-depth research and troubleshooting for complex technical issues. - Ability to work in all shift timings. - One year of deskside IT support experience in an international environment. - Always upload a positive attitude, even under stressful conditions. - Experience support Windows OS, MS Office, Smart phones, A/V Conferencing systems PC hardware and Printers. - Experience supporting remote facilities and users. - Excellent verbal and written commination skills. - High level of professionalism and strong personal interaction skills. - Ability to prioritize and complete all work tasks with mínimal supervision. - Ability to fellow directions of next level support teams when providing smart hands support. **Job Detail**: - Job Id- JD2455713- - Industry- Not mentioned- - Total Positions- 1- - Job Type: - Full Time- - Salary: - Not mentioned- - Employment Status- Permanent- - Job Location- Mumbai, Maharashtra, India- - Education- Not mentioned- - Experience- Year

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