Onsite Support Executive
6 days ago
Job Role- Onsite Support Executive- Location- Mumbai- Experience- 1-2 years- Responsibilities:
- Research and identify solutions to software issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration(Basic)
- Ask customers targeted questions to quickly understand the root cause of the problem
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions [optional]
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Requirements:
- Hands-on experience with Linux & Windows environments
- Good understanding of computer systems and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Experience in Linux OS Patching, Commands and Application debuggings
- Checking log files with different linux command, understand the issue and resolve it
- Skills- ShellScript, Java (Basic), DB basics
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Customer Support Executive
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