Onsite Support Executive

4 days ago


Mumbai Maharashtra, India Route Mobile Full time

Job Role- Onsite Support Executive- Location- Mumbai- Experience- 1-2 years- Responsibilities:
- Research and identify solutions to software issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration(Basic)
- Ask customers targeted questions to quickly understand the root cause of the problem
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions [optional]
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Requirements:
- Hands-on experience with Linux & Windows environments
- Good understanding of computer systems and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Experience in Linux OS Patching, Commands and Application debuggings
- Checking log files with different linux command, understand the issue and resolve it
- Skills- ShellScript, Java (Basic), DB basics



  • Pune, Maharashtra, India MavenVista Technologies Pvt Ltd Full time

    _**Designation**:_ **Onsite Auction & Client Support Executive** - **Job Location**:_ Pune - **Qualification**:_Preferably an Engineer with MBA - **Professional Appearance**:_ Highly Presentable profile - **Experience**:_ Minimum of 2 years in Client Support and Auctioning - **Availability**:_ Immediate joining is preferred - **Job Opportunity**:_ - Join a...


  • Pune, Maharashtra, India vmedulife software Full time

    **About vmedulife Software** vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services. Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that...


  • Mumbai, Maharashtra, India Zaco Computers Full time

    Job Description for Service Support Executive Providing Onsite & Remote Technical Support to Users. Should be confident while coordination with customers. To manage the incoming ticket queries and resolve them. To ensure to align the engineers on time to resolve the query. To ensure to engineers should report to customer place on time with proper tools and...

  • Spoc Backoffice

    6 days ago


    Vikhroli, Mumbai, Maharashtra, India Amrut Software Full time

    **Role**: SPOC Backoffice (Onsite) **Qualifications**: Graduation in any field. **Experience Required**: Minimum 3 years’ experience working in e-commerce sector (Back-Office) with good knowledge of Excel and Advance Excel with excellent communication skills. **Job Location**: Mumbai-Vikhroli-Onsite **Shift time**: General shift. **Salary**: As per company...


  • Mumbai, India SKS Enterpprise Full time

    **Position Name - **Customer Support Executive** **Location - **Nariman Point, Mumbai** **Experience** - 2-3 yrs** **Mandatory Requirement**: - Bachelor's Degree, or equivalent experience. - 2+ years in a client-facing role in SaaS and or HCM, with Workforce Management, ATS, Payroll, HRIS or relevant client implementation experience. - Experience in the...

  • Onsite Team Lead

    7 days ago


    Mumbai, Maharashtra, India AVI-SPL Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Long DescriptionJob Summary:The AVI-SPL Onsite Team Lead works in partnership with AVI-SPL Customer(s), management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.The team leader role is accountable for the management of...


  • Mumbai, India Cheri angel HR Consulting Full time

    **JD for Onsite Deskside Support Services**: Hardware and Networking: - Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues. - Ability to install drivers and configure. - Ability to provide physical support for mounting of DC HW, basic connectivity establishment. - Ability to Install remote tools like Putty...

  • Office Executive

    3 weeks ago


    Navi Mumbai, India My Research Support Full time

    Company DescriptionMy Research Support is a growing academic and research services company, supporting PhD scholars, researchers, and professionals in India and abroad. We provide guidance in research writing, publications, and academic communication.Role DescriptionThis is a full-time on-site role for an Office Executive (Research Support) located in...


  • Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.


  • Bhandup, Mumbai, Maharashtra, India SunTim Solutions Full time

    Key responsibilities : - Understanding the query of customer. - Ability to interpret the problem and get the solution. - Providing technical support to customer query onsite as well as on remote basis as required. - Documentation as per company standard. - Reports to be generated as per standard. Years of Experience: Minimum 12 months, fresher with Good...