Onsite IT Support Engineer

10 hours ago

Mumbai, Maharashtra, India d1573baa-18ff-4a40-b818-a1ef1fe5ce22 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are looking for a dedicated IT Service Desk & Event Support Specialist to provide technical support across IT operations and high-profile events. This role combines hands-on IT troubleshooting with VIP and event technology support, ensuring seamless experiences for both our clients and event attendees across India.

Location : Mumbai | Rotational Shift

Key Responsibilities:

Service Desk Operations:

  • Perform installations, maintenance, and repairs on desktops, laptops, tablets, and peripherals, primarily on-site.
  • Configure and deploy operating systems (Windows 7/8/10/11) via SCCM or Ghost imaging, and manage data transfers.
  • Troubleshoot productivity tools like MS Office, antivirus software, and other applications.
  • Handle customer interactions, update/close tickets in ticketing systems, and deliver support at customer locations across India.

Event & VIP Support:

  • Assist in planning, setup, and execution of live events, conferences, and VIP experiences.
  • Monitor IT infrastructure during events, including network connectivity, AV systems, and other technology components.
  • Provide high-touch technical support for VIP guests, speakers, and sponsors, ensuring flawless presentations and connectivity.
  • Proactively anticipate and resolve technical issues for VIP attendees.

Event Documentation & Reporting:

  • Document all technical issues, resolutions, and event feedback.
  • Provide reports on technical support activities, equipment status, and incident management.
  • Recommend improvements for future event technology setups based on learnings and feedback.

Collaboration & Communication:

  • Work closely with event coordinators, production teams, and internal stakeholders for smooth event execution.
  • Communicate effectively with internal teams and vendors to quickly resolve technical issues.
  • Maintain professionalism when interacting with clients, event organizers, and VIPs.

Qualifications & Skills:

  • Graduate with 38 years of experience in IT support, service desk, or event technology roles.
  • Experience providing VIP-level support during events is a plus.
  • Familiarity with AV systems, live streaming technology, and event network infrastructure.
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Excellent customer service, multitasking, and communication skills.
  • High attention to detail and organizational ability.
  • Flexible to work 6-day rotational shifts (24x7 support).

Why Join Us:

This is a unique opportunity to combine IT expertise with live event operations, supporting high-profile events and VIPs across India. If you enjoy problem-solving under pressure and delivering exceptional customer experiences, we want to hear from you

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