Onsite Technician

2 days ago


Mumbai, India Hemmersbach GmbH & Co. KG Full time

Onsite level 2 IT support for your users in hardware and software problems
- India - Mumbai
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Health insurance- Internal career development- International environment- Modern and centrally located office- Onboarding program**Your skills**:

- Proven experience as laptop & Desktop Engineer troubleshooting complex technical problems
- Proven excellence in customer service, interpersonal and customer-facing skills
- Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP
- Experience with VDI, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware
- Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity

**Your Tasks**:

- Perform remote and on-site troubleshooting through efficient troubleshooting methodology
- Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
- Proactively reach out to customers about their technology needs and address issues before they occur
- Follow up with customers to ensure their technology needs are being met and issues are resolved
- Identify issues, propose solutions and test new technologies or process changes
- Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
- Health insurance


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