Service Line Executive/counsellor

1 week ago


Bengaluru Karnataka, India Motherhood hospital Full time

Hiring Service Line Executive/Counsellor for Motherhood Hospital, Electronic City Bangalore.

Qualification - Any Graduate

Experience - Min 2 Years

*Experience in Hospital counsellor role.

*Job Description
- Customer Journey:

- Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations.
- Converts the prospectives into lifelong customers.
- Provides relevant information - Facility tour | procedure | medical management | financials - transparently to build the relationship.
- Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation.
- Based on the customer profile, up-sell and cross sell.
- If financial assistance required, coordinate with concerned authority.
- Deposit details & payment terms to be clarified to the patient.
- Follow up with customers who have not come back for booking.
- Follow up calls for: upcoming EDD; delivery package; bed booking.
- Organize Events end to end : Maternity Photo shoot; baby shower.
- Follow up to ensure attendance for complimentary classes.
- Keep the Management updated regarding all feedback, service gaps, customer perception of our products, packages, offers.
- Own any issues the customer may encounter & ensure prompt recovery by respective team.
- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.
- Track CRM leads.
- Accurately update patient conversions sources - referral channels, Marketing Initiatives
- Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus.
- Be alert and identify source markets and corporate references.
- To be constantly updated on competition activity - rates, products, discounts.
- If patient has rates of other hospitals, seek information.
- Participate in all activities scheduled by Corporate - meetings, performance reviews, trainings, assessments.
- Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person



  • Bengaluru, Karnataka, India hyre global service pvt.ltd. Full time

    We are hiring for “**Admission Counsellor”**Position. Please go through the below JD & revert back. **Position **:Admission Counsellor **Location**: Bangalore **EXP** : 0-3 Years **Work Mode **:WFO **Job Type** : Permanent **Job Overview**: We are looking for a motivated and enthusiastic **Academic Counsellor** to join our team. As an Academic...


  • Bengaluru, Karnataka, India Sofia Public School Full time

    **Recruiting Our New Faculty**: At Sofia Public School, we are committed to providing a stimulating and supportive work environment for our employees. We believe in recruiting and retaining highly qualified and dedicated professionals who share our commitment to excellence in education. **Admissions Counsellor**: **Location**: Sofia Public School,...


  • Bengaluru, Karnataka, India Lifebridge Senior Care Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position SummaryThe Patient Care Counsellor Executive is responsible for managing client communications and counselling for all incoming and outgoing enquiries related to patient care services. The role includes handling calls and emails, recording and routing leads via CRM, ensuring timely responses, and supporting data and customer engagement functions....


  • Bengaluru, Karnataka, India MDN Edify Education Pvt Ltd Full time

    **Edify World School Bileshivale, Bangalore is hiring Admission Counsellor & Front Office Executive with 1- 5 years of experience in similar role with reputed CBSE / CAIE schools.** - Provide guidance to prospective students and their parents regarding academic programs, career opportunities, and financial aid options. - Address inquiries and concerns...

  • Student Counsellor

    2 weeks ago


    Koramangala, Bengaluru, Karnataka, India IQUE VENTURES Full time

    **Student Counsellor - Admissions | Study in Bengaluru** **Location**: Bengaluru (On-site) **Job Type**: Full-Time | Immediate Joiners Preferred **Experience**: 0-2 Years **Study in Bengaluru** is seeking a motivated and empathetic **Student Counsellor** to join our admissions team. If you’re passionate about education and love helping students take the...

  • Education Counsellor

    2 weeks ago


    Bengaluru, Karnataka, India Henry Harvin Education Full time

    : Education Counsellor : 1 - 6 yrs : 1,75,000 -3,60,000 P.A. plus Monthly Incentives : - Koramangala, Bengaluru Roles: - Deal with the existing customers over call regarding the product and convert it - Post-sales coordinate proper execution of the training program - Good in English communication & interpersonal required. - Must be good in negotiation...

  • Career Counsellor

    7 days ago


    Banaswadi, Bengaluru, Karnataka, India Medico Pilot Pvt Ltd. Full time

    **Career Counsellor Job Description** **Job Title**: Career Counsellor **Employment Type**: Full-time **Contact**:8296815702 **Age Limit**: 20-30 years **Job Summary** As a Career Counsellor, you will utilize both inbound and outbound telephone calls to guide students through the NEET Counselling process. You will also engage with students and parents...


  • Bengaluru, Karnataka, India Britfort Academy Full time

    **Front Office Staff / Counsellor** Location: Jayanagar, Bangalore **Job Overview** Britfort Academy is hiring **Front Office Staff / Counsellors** to join our team. We are looking for enthusiastic, friendly, and professional individuals who can assist students and visitors, provide course guidance, and ensure smooth front office operations. **Freshers...


  • Bengaluru, Karnataka, India Job Matchmakers Full time

    We’re Hiring: Academic Counsellors in Bangalore & Hyderabad! Are you passionate about education and helping students succeed? Join our dynamic team as an Academic Counsellor and help shape the future of learning in the K-12 EdTech industry! Locations: Bellandur, Bangalore / Hyderabad Experience: 6 months to 3 years Qualification: Bachelor's degree...


  • Bengaluru East, Karnataka, India IDP Education Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionIDP Education Ltd is the global leader in international education, combining over 50 years of experience with the latest advancements in digital technology to foster trusted relationships. Our customer-first approach, powered by expert people and global technology, allows us to help students, test takers, and partners achieve their goals....