Customer Care Executive

17 hours ago


Greater Noida, India Shiksit Full time

**Job Title**: Customer Care Executive
**Experience**: 1 year (Real Estate experience preferred)
**Location**: Greater Noida
**Employment Type**: Full-Time

**Job Summary**:
We’re looking for a Customer Care Executive with around 1 year of experience to manage client relationships after property bookings. You’ll ensure smooth coordination for documents, payments, and overall customer satisfaction.

**Key Responsibilities**:

- Keep the CRM system updated with client details and progress.
- Be the main point of contact for customers after booking.
- Help with documents, payments, and final handover.
- Coordinate with internal teams (sales, legal, finance, etc.).
- Handle client queries and solve issues quickly.
- Follow up with customers for pending documents and payments.
- Support customers during their onboarding journey.
- Prepare basic reports on customer feedback and service updates.
- Work on ways to improve customer experience.

**Requirements**:

- Graduate in Business, Marketing, or a related field.
- 1-2 years of experience in customer service or CRM (real estate preferred, but open to other industries).
- Basic understanding of real estate processes and documents.
- Comfortable using CRM tools like Salesforce or Zoho.
- Good communication and problem-solving skills.

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Are you from Greater Noida ?
- How many months / years of experience you have in CRM or customer service role?

Work Location: In person



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