Customer Care Executive

**Job Summary**:
As a Customer Care Executive responsible for handling Amazon and Flipkart customers, you will be the key point of contact for addressing customer inquiries, resolving issues, and ensuring a positive shopping experience across both platforms. This role requires exceptional communication skills, a deep understanding of e-commerce platforms, and a customer-first approach. You will manage a variety of tasks, from resolving order-related queries to handling complaints, ensuring high levels of customer satisfaction and loyalty.

**Key Responsibilities**:

- **Customer Support**:

- Assist customers with order placement, tracking, returns, refunds, and product information across both platforms.
- Provide support with navigating the Amazon and Flipkart websites/apps, including account management and payment issues.
- **Issue Resolution**:

- Investigate and resolve customer complaints related to orders, deliveries, product defects, and more.
- Liaise with internal teams and platform support (Amazon/Flipkart) to address and resolve complex issues.
- Ensure that all customer concerns are resolved quickly, with follow-up to confirm satisfaction.
- **Taking review from Customer**:

- This is very important part in ecommerce industry as a brand we need reviews on daily basis on ecommerce which should be very well taken care of by you.
- **Product Knowledge**:

- Maintain comprehensive knowledge of the products listed on Amazon and Flipkart, including specifications, pricing, and promotions.
- Provide product recommendations and guidance to customers based on their needs.
- **Customer Satisfaction**:

- Strive to achieve and maintain high levels of customer satisfaction by delivering outstanding service.
- Collect and analyze customer feedback to identify trends and suggest improvements.
- Meet or exceed key performance indicators (KPIs) related to response times, issue resolution, and customer satisfaction.
- **Documentation and Reporting**:

- Accurately document customer interactions, issues, and resolutions in the company’s CRM system.
- Generate regular reports on common issues, customer feedback, and areas for improvement.
- Monitor and report on customer service metrics for Amazon and Flipkart platforms.

**Qualifications and Skills**:

- **Education**: High school diploma or equivalent; a bachelor’s degree is preferred.
- **Experience**: Previous experience in customer service, especially with e-commerce platforms like Amazon and Flipkart, is highly desirable.
- **Communication Skills**: Strong verbal and written communication skills in [relevant languages].
- **Technical Skills**: Proficiency in using CRM software, MS Office, and understanding of Amazon and Flipkart’s seller/customer service portals.
- **Problem-Solving**: Excellent problem-solving skills with the ability to handle challenging situations effectively.
- **Interpersonal Skills**: Ability to build rapport with customers, demonstrating empathy and patience.
- **Time Management**: Strong multitasking abilities and efficient time management in a fast-paced environment.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Opportunities for career growth and professional development.
- Employee discounts on company products.
- A supportive and inclusive work environment.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Your current salary ?
- Are you in notice period or already left the job and can join immediately

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (preferred)
- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 01/12/2024