Customer Care Executive

2 weeks ago

Noida, India OUTCAST Full time

customer care executive to handle and work in the customer care department of the company.
Aim of our customer care department is to resolve any queries that our customer has related to
the products, orders, return/ exchange smoothly.

handling interaction in an order to maintain a long lasting relationship with the customers and providing them a hassle free solution in compliance with our policies, terms & conditions
To analyse the customers feedback data and build strategies for improvement

From customer service management perspective criteria include:

- clear communication of objectives and expectations to staff
- consistent performance management
- listening to feedback from customers and effectively acting on it

1) highly proficient in English
2) preferably female
3) highly confident
4) excellent communication and engagement skills
5)highly experienced in customer interaction and assisting queries
6) excellent time management skill

**Perks and Benefits**
(1) yearly appraisals
(2) free snacks & beverages
(3) performance based bonuses
(4) informal dress code

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹21,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

COVID-19 considerations:
All employees are required to wear the mask during office time & carry a hand sanitiser

Ability to commute/relocate:

- Noida, Uttar Pradesh, Noida - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How as a customer care executive would you address the customer & handle their queries with ease ? Explain.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- E-Commerce: 2 years (preferred)
- Customer relationship management: 2 years (preferred)

**Language**:

- English (required)

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