Travel Agent/ Advisor

3 days ago

New Delhi, India Global Talent Corner Full time

**Job Position**: Travel Agent/ Advisor - Intl. Tour & Travel Packages

**Industry**: Travel /Tourism Industry

**Experience**: 6 months to 2 Years.

**Responsibilities**:

- Taking care of all the queries of B2B B2C Clients.
- Communicate & understand client's Tour & Travel requirements.
- Handle Incoming Travel Requests
- Package calculations and tour itinerary preparation.
- Preparing tour proposal and costing.
- Provide travel offers and general travel advice to travelers.
- Convince about the Tour Package to Clients.
- Responds to requests accurately and completely.
- Appropriately responds and resolves customers’ inquiries.
- Performs follow-up as needed and within the time frame promised to the customer.
- Proactively provides feedback to management to avoid future customer issues.

**Service Responsibility**:

- Responds to the customer promptly.
- Always provides the customer his/her undivided attention to the request.
- Always listens, does not ask the customer to repeat information.
- Responds appropriately.
- Ask questions targeted to encourage complete responses.
- Keeps the interaction moving forward
- Offers suggestions to the customer and anticipates needs.

**Skills Required**:

- Excellent English verbal and written communications skills
- Solid working knowledge of the travel industry, policies, procedures and processes
- Proven ability to handle multiple priorities simultaneously
- Ability to work flexible hours
- Excellent selling, marketing and research skills
- Commitment, Flexibility and reliability is essential
- A good level of computer literacy
- Basic understanding of Ms-Word, Excel and PowerPoint

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹180,000.00 - ₹240,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

**Experience**:

- Planning Tour Itineraries: 1 year (preferred)
- Travel Routes & Destination: 1 year (preferred)
- International Tour Packages: 1 year (preferred)
- Air ticketing on GDS/Amadeus/ Galileo: 1 year (preferred)

**Language**:

- Fluent English (preferred)

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