Success Guide-mulesoft

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

MuleSoft is a powerful platform that allows businesses to connect with external systems simply and seamlessly to enhance business processes and integration. The MuleSoft Success Guide role is tasked with ensuring our customers are provided with the 1:1 guidance and coaching they need to get the most value out of their MuleSoft engagement and utilize features that best fit their unique business needs.

**Responsibilities**:

- Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current MuleSoft usage
- Run engagements aligned with MuleSoft product capabilities, tailoring conversations to the unique needs and opportunities of customers
- Build strong relationships with both internal and external business stakeholdersDrive thought leadership when possible through mentoring and knowledge sharing

**Impact of the Role**:
As a MuleSoft Success Guide, you will play a critical role in our customers' success and the growth of our organization. Your expertise and guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging MuleSoft's powerful integration, automation, and AI capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

**Collaboration and Teamwork**:
Collaboration is at the core of our success, and as a MuleSoft Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the MuleSoft platform and to drive optimal usage.

**Basic Requirements**:

- 2-3 years experience in a customer-facing role, preferably in the technology industry
- Fluent English speaker. Proficiency in additional languages is a plus, including French and Italian.
- Experience using MuleSoft or other middleware/integration technologies
- Excellent communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
- Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
- Ability to demonstrate basic understanding and stay up-to-date with emerging integration, automation, and AI technologies
- Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues

Accommodations

Posting Statement

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