Success Architect-mulesoft

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Responsibilities**:
Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to MuleSoft.

Develop delivery and discovery assets aligned with the SA engagement catalog, tailored to the unique needs and opportunities of MuleSoft customers.

Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

Impact of the Role:
As a MuleSoft Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your technical expertise and business acumen will directly influence the technical architecture, performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes with MuleSoft's powerful analytics capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork:
Collaboration is at the core of our success, and as a MuleSoft Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Basic Requirements:
A broad perspective on API and integration patterns, use cases, technologies, and trends.

Experience as a prior MuleSoft practitioner, with certification or ability to attain certification.

Demonstrated ability to analyze, design, and optimize business processes using technology and integration, with a focus on guiding customers through optimization and migration.

Ability to be a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.

Ability to advise and mentor diverse teams using influence and adaptive communication strategies.

Comfortable multitasking across parallel work streams, juggling different roles and priorities in each.

A strong willingness and comfort in diving into new situations, learning about new technologies quickly, and debating different approaches and points of view.

Excellent written, presentation and overall communication skills.

Proactive and self-starting attitude with the ability to manage tasks independently.

Preferred Requirements:
A recognized and certified MuleSoft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap

Prior experience in large scaled integration deployments is preferred.

Familiarity with micro-services, cloud architecture and considerations for on-prem vs Cloud platforms.

Experience supporting/troubleshooting performance issues related to integration across distributed systems is advantageous.

Demonstrated thought leadership through publications, public speaking and others.

Past experiences leading enterprise wide initiatives, giving you an understanding of the challenges accomplishing widespread organizational change and the hindsight to address them.

Experience in a customer-facing, sales-aligned role such as a professional services consultant/architect, solutions architect or in a customer success role is a plus.

Existing MuleSoft certification is a plus.

Accommodations

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status,