Success Guide- French

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Success Guide - Job Description**
The role of the Success Guide will be responsible for helping to grow customers’ value and improve adoption at scale. The Success Guide will engage with customers across all account segments, delivering 1:Many programs and 1:1 Success Guidance to Salesforce customers. They will partner with Success Managers and the Sales teams. Success Guides play a crucial role in providing the right recommendation at the right time, enabling customer value realization at scale.

**Responsibilities**:

- Deliver 1:1 & 1:Many customer engagements
- Action Best Practice Insight
- Product Education
- Technical Advice
- Adoption Guidance
- Accelerate Feature / Cloud Adoption
- Manage Consultative Engagements with Customers
- Drive Guided Success Engagements
- Support Success Teams

**Required Compulsory Qualifications & Skills**:

- Engineering degree preferred
- Overall 5+ years of experience with a minimum of 3 years of relevant work experience in one or more Salesforce products including Service, Platform, Commerce Cloud, etc.
- Experience of 1 year working on Sales Cloud
- Proficiency in both French and English, including the ability to read and write, is necessary to effectively engage with customers.
- Preferred Sales Cloud Consultant certified

**Preferred Qualifications & Skills**:

- Proven success leading customer-facing presentations and engagements
- Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution
- Proven ability to manage time and prioritize activities while performing effectively under pressure
- Support Success and Sales Teams to ensure that customer gets maximum value out of the platform
- Understanding of business analysis, change management, user adoption, release management, and governance

**Soft Skills**:

- COMPOSURE : Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
- EXPERTISE : Working knowledge of industry best practices and implementation experience of the salesforce product suite
- LEARNER : Has a passion for continued education in new technologies and complex business and technical concepts
- PASSION : Passionate about Customer Success and a great listener
- CULTURE : Embodies inclusive culture and a team player that everyone enjoys working with
- TRUST : Ability to earn the trust of the customer and live the company’s core values

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.