Customer Service Admin Support A4

2 days ago

India Oracle Full time

Join us in making a meaningful difference within the Oracle Health Support organization. As a vital member of our support team, you’ll play a key role in assisting clients by configuring their requirements in Oracle systems and resolving their issues using both phone and electronic communication channels.

Your primary focus will be to deliver exceptional client support by meeting defined performance goals, utilizing internal knowledge bases, creating product documentation, and conducting thorough testing to resolve concerns efficiently. With a strong client-first approach, you will be instrumental in providing timely and accurate solutions for a range of technical and non-technical challenges.

In this dynamic role, you will serve as the frontline liaison between clients and Oracle, ensuring a smooth and positive experience throughout every interaction. Your ability to build trust, communicate effectively, and manage client expectations will be crucial in maintaining high levels of satisfaction.
- Gather client requirements and understand their vision to ensure solutions align with their goals.
- Conduct scope assessments to define and evaluate the extent of requested configurations or support.
- Provide timely guidance and solutions for a wide range of technical and non-technical client challenges.
- Follow established change management standards to maintain consistency and control across configurations.
- Ensure accuracy in all configurations and implementations, minimizing errors and maximizing efficiency.
- Utilize internal knowledge bases, product documentation, and testing to efficiently resolve client concerns.
- Act as a primary liaison between clients and Oracle, promoting a client-first approach and ensuring high satisfaction.

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