IT System Admin

Role: IT System Admin

Experience level: 3 to 5 years

Location: Chennai

Who are we?

Crayon Data is a leading provider of AI-led revenue acceleration solutions, headquartered in Singapore with a presence in India and the UAE. Founded in 2012, our mission is to simplify the world’s choices.

Our flagship platform, maya.ai, helps enterprises in Banking, Fintech, and Travel unlock the value of their data to create hyperpersonalized experiences and drive sustainable revenue streams. maya.ai is powered by four “as a Service” components - Data, Recommendation, Customer Experience, and Marketplace - that work in unison to deliver tangible business outcomes.

Why Crayon? Why now?

Crayon is evolving into an AI-first company, and every Crayon (yes, that’s what we call ourselves) is part of this transformation. As a System Administrator, you’ll play a vital role in supporting the backbone of our AI-driven infrastructure—ensuring our systems are secure, reliable, and optimized for innovation.

Here, AI isn’t just a function—it’s how we think. You’ll be part of a dynamic environment where technology powers creativity, and your work directly enables engineers, analysts, and data scientists to build and deploy cutting-edge solutions. If you're someone who thrives on solving real-world tech challenges and enjoys keeping systems running at their best, Crayon is the place to be.

Job Overview

The IT Support Engineer will be responsible for providing comprehensive technical support to corporate users. The role requires expertise in Windows OS troubleshooting, Linux and macOS environments, user support, and IT service management. The engineer will manage and resolve technical issues, reduce downtime, and support IT infrastructure in line with business needs. Knowledge of cloud platforms such as AWS or Azure will be considered an added advantage.

What You’ll Do
- Provide onsite and remote support for corporate users across Windows, Linux, and macOS operating systems.
- Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices.- Assist in user account management including password resets, access provisioning, and group/permissions management using Active Directory and related tools.
- Support network connectivity issues (wired, wireless, VPN).
- Collaborate with IT security teams to ensure compliance with security standards and best practices.
- Monitor and manage IT service requests through ticketing systems, ensuring timely resolution and quality of support.- Assist with hardware and software upgrades and asset inventory tracking.
- Document incidents, resolutions, and troubleshooting procedures to enhance the internal knowledge base.
- Ensure adherence to ITIL best practices in incident, change, and problem management.
- Provide basic support for AWS and Azure resources as needed or assist in coordination with cloud teams.
- Report to the Manager - Network & Support and provide regular updates on support activities.

Can you say “Yes, I have” to the following?
- 3+ years of experience in IT support roles within corporate environments.
- Strong troubleshooting and administration skills in Windows 10 & 11.
- Working knowledge of Linux and macOS environments for end-user support.
- Experience with Active Directory, Group Policy, and Exchange/365 user management.
- Proficient in hardware diagnostics and troubleshooting (laptops, desktops, printers, peripherals).
- Solid understanding of Microsoft 365 suite and its administration.
- Basic networking knowledge: TCP/IP, DNS, DHCP, VPN, Wi-Fi.
- Exposure to cloud platforms such as AWS or Azure (basic user/admin knowledge).
- Experience with ITSM tools and ticketing systems (e.g., Jira, Fresh service, etc.).

Job Information

Date Opened
- 07/09/2025

Job Type
- Full time

Industry
- IT Services

City
- Chennai

State/Province
- Tamilnadu

Country
- India

Zip/Postal Code
- 600113