Technical Support Specialist

5 days ago

India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Summary:

We are seeking a highly skilled Azure & Microsoft 365 Support Engineer to join our team.

This role requires strong technical skills, excellent communication skills and the ability to work in a fast-paced environment.

  • Investigate and resolve moderately complex support tickets involving Azure and Microsoft 365 services within defined service level agreements
  • Provide support for common Azure services such as virtual machines, storage accounts, virtual networks and basic connectivity VPN troubleshooting
  • Handle common support tasks in Exchange Online, Teams, OneDrive and SharePoint Online, including troubleshooting mail flow, Teams access and collaboration issues

Key Requirements:

  • Clear and professional verbal and written communication skills
  • Experience working within a ticketing system and adhering to service level agreements
  • Willingness to learn, collaborate with others and grow within the team

Desired Skills:

  • Familiarity with Azure services, VMs, storage, VNETs, resource groups and working knowledge of Microsoft 365 admin centers
  • Basic troubleshooting of identity issues, Azure AD, MFA, conditional access
  • Knowledge of ITIL-based processes for incident and change management

About This Opportunity:

We offer a dynamic and supportive work environment where you can grow your career and contribute to delivering exceptional customer experiences through innovative solutions and outstanding support.

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