Collections Supervisor

2 weeks ago

Gurgaon, India RELX Full time

Builds Relationships - Level 2 - "Establishes rapport with others on the team and across teams. Works effectively with others to get work done. Handles difficult situations, minimising conflict. Treats all individuals with respect." Establishes Stretch Goals -Level 2 "Is able to set SMART stretching goals for self, individuals and team. Ensures stretch goals link through to strategic priorities. Builds confidence and commitment in individuals to achieve goals. Helps individuals stay focused on priority goals. Sets high standards for performance on stretch goals. Communicates high expectations for performance and confidence in the team." Develops Others - Level 2 "Exercises active listening and questioning skills to effectively understand another person’s needs. Coaches others on regular basis. Utilises PDP to its full potential. Gives timely, specific and appropriate feedback about development needs. Provides reinforcements on efforts and progress. Advocates for individuals with strong performance and potential within the organisation. Encourages team members to take personal ownership and responsibility for their own development." Inspires and Motivates Others to High Performance - Level 2 "Brings to the group a high level of energy and enthusiasm. Supports others when they go the extra mile. Takes time to understand individuals holistically, i.e. what is important to them both at work and outside of work. Fosters a supportive environment where appropriate coaching, training and development and other resources are provided to increase the competence, morale and confidence of team members." Communicates Powerfully and Prolifically - Level 2 "Provides clear instructions and direction to others. Is able to both actively listen to and effectively question to understand another’s viewpoint. Helps others understand situations by communicating business context." Takes Initiative - Level 2 "Independently addresses unexpected situations. Confident in taking action and removing obstacles to action. Can be counted on to follow through on actions. Encourages others to take their own initiative when faced with a problem. Provides appropriate amount of information, resources and support without undermining the individual’s full ownership of objectives and their success." Champions Change - Level 2 "Understands and applies change management methodology to change initiatives. Looks for ways to improve own work processes. Plans ahead to prepare for changes that may affect the business or team. Maintains a positive outlook in the face of a changing environment. Is able to clarify how changes affect individual, team and wider division. Actively seeks out ways to continually improve team activities." Education, Knowledge, Skills and Experiences (and any other requirements) "* Educated to degree level (B.COM, MBA (Finance)) with full/part qualified accountancy qualifications. - 3 to 5 years collections management experience - A focussed team leader, with excellent communication skills and strong drive. - Ability to work under tight time pressure whilst still maintaining high standards of work not only personally, but also within the team. - Able to encourage and support team members in their personal development, and positively engage with others to improve business processes and performance where necessary. - Experience working cross functionally within the business, and possess strong commercial acumen to place credit management into an overall commercial context.Please read our

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