AVP Collection

4 days ago


Gurgaon, Haryana, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Strategic & Operational Leadership

  • Develop and execute collection strategies for early, mid, and late-stage delinquent accounts.
  • Monitor portfolio performance and recommend corrective action plans to reduce NPA levels.
  • Implement risk-based collection approaches tailored to customer segments.

Team Management

  • Lead, motivate, and develop collection managers, supervisors, and field teams.
  • Set performance metrics (KPIs) and ensure adherence to targets.
  • Provide training, coaching, and feedback to enhance productivity.

Process & Compliance

  • Ensure all collection activities comply with regulatory, legal, and organizational policies.
  • Establish robust audit, control, and quality assurance mechanisms.
  • Collaborate with legal teams for recoveries through litigation where required.

Performance Monitoring & Reporting

  • Track collection efficiency, resolution rates, and cost of recovery.
  • Prepare and present regular MIS/reports to senior management.
  • Analyze portfolio trends and suggest policy refinements.

Vendor & Stakeholder Management

  • Manage third-party collection agencies, call centers, and legal firms.
  • Negotiate and monitor vendor SLAs to optimize recovery performance.
  • Partner with internal stakeholders (Risk, Credit, Legal, Operations) to align on business goals.

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