Senior Manager- OTC Collection

Who we are?  Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities.Why JCI: Asia-Pacific LinkedIn: Career: The Power Behind Your MissionOpenBlue: This is How a Space Comes AliveHow will you do it?Analyze accounts and set targets - Collection plan / strategy at the beginning of monthReview, manage and conduct reviews of Past Dues (Internal AR meetings)Account reconciliation - follow up with sales team and review open points and request customer master team to update systemLegal Proceedings for uncollected receivablesManage and Process Adjustments / Deductions / Write Off'sScheme ManagementFollow up with Logistic team for dispatch status and cheque on collection statusHF Closure and employee loan billing as per HR instruction and clearing of outstanding with transfer to loan accountReview, manage and conduct reviews of outstanding accounts receivable  (Internal AR meetings)Resolution of AR & Collection issuesManage and Process Adjustments / Deductions / Write Off'sIssuing dunning letter, FDL, CFO letterLegal letters coordinationTo ensure compliance to applicable policies, guidelines, and regulationsPossess hands on experience in Collections and reconcilaitons and be able to perform all activities as per requirementCollection Supervisor would be responsible for all related month end close processes and reportsYou may be required to prepare ad hoc reports and status updates to assist in this activityResponsible to make Inbound and Outbound calls to resolve any issuesPartner with team to achieve and improve all team KPI/SLA on a monthly basisConnect with team on a regular basis (Briefing/Meetings)Ensure team responds to their queries within agreed TATPlan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactivelyManage, motivate, and develop team membersShould guide and coach team members, to help them achieve their short-term and long-term goalsEnsure team performance measures are met or exceededTo increase productivity by improving efficiency of team membersEnsure all published reports are correct and errorlessDevelop a specific management culture for shared services aiming efficient service deliveryEnsure adherence to internal and external guidelines as well as to a standardized process landscapeContribute ideas and actions towards the continuous improvement of processes within area of influenceInitiate and support process improvement initiatives and related projectsRespond to inquiries from both internal and external stakeholders on a timely basisMaintain a positive cross functional relationship with other teams of OTCWhat we look for?Graduate/ Postgraduate / Master's degree in Finance or AccountingEssential: Over 10-11 years of overall experience in OTC, especially in CollectionsAround 7 years of people management experience is preferredEssential: Experience in Oracle ERP ApplicationDesired: Work experience in a shared service environmentEssential: Reporting Skills & Presentation Skills Preferred :-Strong will to deliver excellent quality, able to identify process inefficiencies and propose process improvementsDistinctive customer orientation, able to drive independent dialogue with customerDemonstrates the ability to work as lead and train othersIndependency - works without supervision on more complex projectsProficient in both verbal and written business communicationsSelf-starter (performance & Quality oriented) and a true team leaderØPossess positive mental attitude and be flexible to work under pressureCan successfully handle most of non-routine issues and propose solutions as a subject matter expertRequires no supervision to manage daily activities and can meet all deadlinesSkillset to create, maintain & improve team DashboardWhat we offer:We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talentsDiversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.