Senior Manager- OTC Collection

Who we are? 

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. 

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. 

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Why JCI:

Asia-Pacific LinkedIn:

Career: The Power Behind Your Mission

OpenBlue: This is How a Space Comes Alive

How will you do it?

• Analyze accounts and set targets - Collection plan / strategy at the beginning of month

• Review, manage and conduct reviews of Past Dues (Internal AR meetings)

• Account reconciliation - follow up with sales team and review open points and request customer master team to update system

• Legal Proceedings for uncollected receivables

• Manage and Process Adjustments / Deductions / Write Off's

• Scheme Management

• Follow up with Logistic team for dispatch status and cheque on collection status

• HF Closure and employee loan billing as per HR instruction and clearing of outstanding with transfer to loan account

• Review, manage and conduct reviews of outstanding accounts receivable  (Internal AR meetings)

• Resolution of AR & Collection issues

• Manage and Process Adjustments / Deductions / Write Off's

• Issuing dunning letter, FDL, CFO letter

• Legal letters coordination

• To ensure compliance to applicable policies, guidelines, and regulations

• Possess hands on experience in Collections and reconcilaitons and be able to perform all activities as per requirement

• Collection Supervisor would be responsible for all related month end close processes and reports

• You may be required to prepare ad hoc reports and status updates to assist in this activity

• Responsible to make Inbound and Outbound calls to resolve any issues

• Partner with team to achieve and improve all team KPI/SLA on a monthly basis

• Connect with team on a regular basis (Briefing/Meetings)

• Ensure team responds to their queries within agreed TAT

• Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively

• Manage, motivate, and develop team members

• Should guide and coach team members, to help them achieve their short-term and long-term goals

• Ensure team performance measures are met or exceeded

• To increase productivity by improving efficiency of team members

• Ensure all published reports are correct and errorless

• Develop a specific management culture for shared services aiming efficient service delivery

• Ensure adherence to internal and external guidelines as well as to a standardized process landscape

• Contribute ideas and actions towards the continuous improvement of processes within area of influence

• Initiate and support process improvement initiatives and related projects

• Respond to inquiries from both internal and external stakeholders on a timely basis

• Maintain a positive cross functional relationship with other teams of OTC

What we look for?

• Graduate/ Postgraduate / Master's degree in Finance or Accounting

• Essential: Over 10-11 years of overall experience in OTC, especially in Collections

• Around 7 years of people management experience is preferred

• Essential: Experience in Oracle ERP Application

• Desired: Work experience in a shared service environment

• Essential: Reporting Skills & Presentation Skills 

• Preferred :-

• Strong will to deliver excellent quality, able to identify process inefficiencies and propose process improvements

• Distinctive customer orientation, able to drive independent dialogue with customer

• Demonstrates the ability to work as lead and train others

• Independency - works without supervision on more complex projects

• Proficient in both verbal and written business communications

• Self-starter (performance & Quality oriented) and a true team leader

• ØPossess positive mental attitude and be flexible to work under pressure

• Can successfully handle most of non-routine issues and propose solutions as a subject matter expert

• Requires no supervision to manage daily activities and can meet all deadlines

• Skillset to create, maintain & improve team Dashboard

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.  Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.