Team Member-customer Experience-support

5 days ago


Mumbai Maharashtra, India Kotak Mahindra Full time

Grade: M6

Job Role
- The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment
- S/he will have to identify customer pain areas across the Customer journey.
- Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc.
- S/he will work with the business stakeholders like Product / Process / RCU /BSG / Digital and be responsible to implement the changes
- S/he will also Project manage external agencies if engaged to support large scale customer journeys

Job Requirements
- Customer orientation - Essential
- Problem solving / Analytical - Essential
- Project management skills - Essential
- Result Orientation - Essential
- Understanding of business - preferable
- Appreciation of technology - preferable
- Sales management or Operations exposure will be useful
- Good communication skills - written and oral



  • Mumbai, Maharashtra, India Kotak Mahindra Full time

    **Team Member - Customer Experience - Job ID- Department- Customer Experience - Nodal- Location- Mumbai- Number of Positions- 4- Reporting Relationship- SVP- Customer Experience- Grade- M3- Daily review of pending complaints beyond a specified timelines and takes responsibility of getting complaints closed Monitoring and driving closure of complaints to...


  • Mumbai, India Kotak Mahindra Full time

    Grade: M1/M2 Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business...

  • Team Member

    5 days ago


    Mumbai, Maharashtra, India Waays Live Solutions Pvt. Ltd. Full time

    ** URGENT HIRING OF TEAM MEMBER** **Today is a walk in interview if you are available then only for this position.** **Job Location will be at** **1) Mumbai Airport Terminal 2.** **2) Dombivali** **3) Goregoan-Oberior** **For that PASSPORT CARD is mandatory for this position so those who have valid passport card for Airport location they only...

  • Team Member

    7 days ago


    Malad, Mumbai, Maharashtra, India Taco Bell Full time

    job Summary: As a Team Member in a Quick Service Restaurant, you will be responsible for providing fast, friendly service to guests while maintaining cleanliness and product quality. You’ll work as part of a team to ensure the restaurant runs smoothly and customers are satisfied. Key Responsibilities: Greet customers and take orders courteously. Prepare...

  • Team Member

    2 days ago


    Mumbai, Maharashtra, India Tenex Consulting Full time

    **Job Title: Team Member** - Permanent Industry: QSR/Food and Beverage **Salary**: Competitive Experience: 1 - 3 years Work Location: Mumbai Educational Level: Graduate/Undergraduate or minimum 12th passed **Basic Criteria**: - Ability to commute to Khar/Bandra - Preferred residential locations: Bandra, Santacruz, BKC, Andheri - Ghatkopar, and Goregaon -...


  • Mumbai, Maharashtra, India LSEG (London Stock Exchange Group) Full time

    FX Operations Customer Support team member Role Responsibilities - Handle technology (basic network configuration, APIs, FIX protocol, UNIX/Linux, TCP/IP HTTP(s) networks) and trade related cases with urgency, focusing on delivering excellent customer experience. - Accurately diagnose issues and engage with internal resolver groups, as necessary. Build...


  • Mumbai, Maharashtra, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree Job Title Service Quality Customer Grievance Audit Process Improvement Department Service Quality Customer Experience Reports To Head - Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal...


  • Mumbai, India Kotak Mahindra Bank Limited Full time

    Job Description Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head - Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on...

  • Customer Executive

    2 weeks ago


    Mumbai, Maharashtra, India Sterling Customer Experience Pvt. Ltd. Full time

    Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...

  • Team Member

    5 days ago


    Jogeshwari East, Mumbai, Maharashtra, India MYFROYOLAND@JVLR Full time

    Job Summary: We are seeking a dedicated and customer-focused Food Service Team Member to join service, managing inventory, preparing flavors, and ensuring the smooth operation of possess strong communication and teamwork skills, and be eager to contribute to a positive customer experience. Key Responsibilities: - Greet customers warmly upon arrival and...