
Pensions Administrator
4 days ago
Role - Pension Administrator - UK
- Experience - 0.6Months
- Location - Mumbai
- Qualification - Graduation
- Shift Timings
- 6:30AM to 3:30PM & 1:30PM to 10:30PM
- Communication
- Good Communication skills (Verbal & written)
**Requirements**
- Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
- Consistently provide a quality customer experience to clients/members.
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Deal with queries and requests by the use of standard letters and reference to procedures.
- Recognize and escalate potential problem and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Prioritize and manage own workload and maintain a rolling schedule of objectives.
- Accurately perform manual calculations.
- Know and live the firm’s values.
- Participate and contribute in team huddles.
- Proactively support key initiatives that have been delivered to implement change.
- To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.
Interested can call or whatsapp
Nishi Singh 7905661467
Pay: ₹250,000.00 - ₹350,000.00 per year
Schedule:
- Day shift
**Experience**:
- total work: 1 year (required)
Work Location: In person
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