Pension Administrator

1 week ago

Mumbai, India WTW Full time

**About WTW**:
Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients.
While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical intersections of our clients’ organizations. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals

**Role / Responsibilities**:
The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

**Excellence**
- Perform and communicate with guidance from other team members in North America, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Deal with queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases and procedures.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Prioritise and manage own workload and maintain a rolling schedule of objectives.
- Accurately perform manual calculations.
- Know and live the firm’s values.

**People**
- Assist the wider team in more complex / project work when required.
- Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
- Understand your role within the team.
- Support colleagues for holiday cover and workload peaks.
- Update and maintain skills matrix.

**Client**
- Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
- Develop knowledge of clients’ pension schemes.
- Build and maintain a good relationship with the clients.
- Be a point of reference for standard automated cases.
- Deal with all communications within defined quality and service standards.

**Financial**
- Ensure timely completion of timesheets.
- Ensure chargeable hours targets are met.

**Qualifications / Experience**:

- Any Graduate.
- 2 - 5 years work experience.
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focused.
- Computer literate.
- Pass at C or above for Maths and English at GCSE or equivalent.
- Experience in either DB/ DC pension administration or UK/US Pension experience essential.

  • Pension Administrator

    4 days ago

    Mumbai, India Mercer Full time

    Provides technical assistance by responding to client service requests. Assist with the production of client reports and pension review. Provide administrative support to senior Pension Administration team members. Process forms and administer general client service activities.

  • Pension Administration

    4 days ago

    Mumbai, Maharashtra, India WTW Full time

    **Description**: The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes. **Performance Objectives**: **Excellence** - Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for...

  • Pension Administration

    4 days ago

    Mumbai, Maharashtra, India WTW Full time

    202504606 - Mumbai, Maharashtra, India - Bevorzugt **Description**: The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes. **Performance Objectives**: **Excellence** - Perform and communicate with guidance from other team members in North America/ Canada,...

  • Pension Administrator- Evening Shift

    3 days ago

    Mumbai, Maharashtra, India WTW Global Delivery And Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Pension AdministratorExperience: 3-9 yearsRole: Pension Administrator (US) -Evening ShiftShift: 6:30 PM - 3:30 AMWork location: VikhroliQualifications:GraduateRequirements:Able to work to a high level of accuracy.Able to work well under pressure and meet targets.Interpersonal skills to include good written and verbal communication.Customer and...

  • Specialist - Pension Administration

    10 hours ago

    mumbai, India Aptia Group Full time

    About AptiaAptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven...

  • Pension Administrator- Evening Shift

    4 days ago

    Mumbai, Maharashtra, India WTW Global Delivery And Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Opportunity For Women ReturneesWe are delighted to share that we will be conducting a walk-in drive in October for women who are currently on a career break and wish to return to the corporate world.Date: Friday, 10th October 2025Time: 12 P.M. - 2 P.M.Location: WTW GDS, iTHINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran, Road No. 2, Close to Eastern...

  • Pension Administrator

    6 days ago

    Mumbai, Maharashtra, India WTW Full time

    **Description**: Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur. - Consistently provide a quality customer experience to clients/members. - Continuously seek to identify areas where the service to clients/members could be improved...

  • Specialist - Pension Administration

    2 weeks ago

    Mumbai, Maharashtra, India Aptia Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​With a...

  • Specialist - Pension Administration

    7 days ago

    IN Mumbai - Hiranandani Aptia Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About AptiaAptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven...

  • UK Pension Executive

    1 week ago

    Mumbai, Maharashtra, India Capita Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings from CapitaWe are hiring executives for UK Pension Administration for Pune location.Work Model: Work from OfficeQualification Required: Graduation mandatoryLocation: MumbaiExperience Required:Minimum 3 years of experience in UK PensionsExpertise in Defined Benefits (DB) and Defined Contribution (DC) schemesExcellent communication skills required...