Pension Administrator

4 days ago

Mumbai, India WTW Full time

**About WTW**:
Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients.
While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical intersections of our clients’ organizations. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals

**Role / Responsibilities**:
The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

**Excellence**
- Perform and communicate with guidance from other team members in North America, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
- Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
- Deal with queries and requests by the use of standard letters and reference to procedures.
- Recognise and escalate potential problem and potential complaint cases and procedures.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Prioritise and manage own workload and maintain a rolling schedule of objectives.
- Accurately perform manual calculations.
- Know and live the firm’s values.

**People**
- Assist the wider team in more complex / project work when required.
- Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
- Understand your role within the team.
- Support colleagues for holiday cover and workload peaks.
- Update and maintain skills matrix.

**Client**
- Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
- Develop knowledge of clients’ pension schemes.
- Build and maintain a good relationship with the clients.
- Be a point of reference for standard automated cases.
- Deal with all communications within defined quality and service standards.

**Financial**
- Ensure timely completion of timesheets.
- Ensure chargeable hours targets are met.

**Qualifications / Experience**:

- Any Graduate.
- 2 - 5 years work experience.
- Able to work to a high level of accuracy.
- Able to work well under pressure and meet targets.
- Interpersonal skills to include good written and verbal communication.
- Customer and quality focused.
- Computer literate.
- Pass at C or above for Maths and English at GCSE or equivalent.
- Experience in either DB/ DC pension administration or UK/US Pension experience essential.

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