Pension Administrator

7 days ago

Mumbai, Maharashtra, India WTW Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Description

KPI Management

  • Communicate effectively with client/members via the telephone, remembering each caller will

have a different level of understanding. Record each call as they occur.

  • Consistently provide a quality customer experience to clients/members.
  • Continuously seek to identify areas where the service to clients/members could be improved and

communicate to the Senior Administrator/Team Leader.

  • Deal with queries and requests by the use of standard letters and reference to procedures.
  • Recognise and escalate potential problem and potential complaint cases.
  • Ensure complaints procedure is adhered to and that all complaints are immediately notified to

Senior Administrator.

  • Seek clarification where errors are made.
  • Monitor own workflow to ensure service levels are achieved.
  • Prioritise and manage own workload and maintain a rolling schedule of objectives.
  • Accurately perform manual calculations.
  • Know and live the firm's values.

Operations Management/Operational Effectiveness

  • Participate and contribute in team huddles.
  • Proactively support key initiatives that have been delivered to implement change.
  • To ensure any feedback (including breach/errors) found in the process is informed to the team

Manager instantly.

Relationship management

  • Assist the wider team in more complex / project work when required.
  • Accountable for own development, identifying and raising any learning needs with Administration

Co-ordinator.

  • Understand your role within the team.
  • Support colleagues for holiday cover and workload peaks.
  • Update and maintain skills matrix.

Skills:

  • Able to work to a high level of accuracy.
  • Able to work well under pressure and meet targets.
  • Interpersonal skills to include good written and verbal communication.
  • Customer and quality focussed.
  • Computer literate.
  • Pass at C or above for Maths and English at GCSE or equivalent.
  • Experience in either DB or DC pensions administration is essential.

Knowledge/Experience:

  • 0 - 3 years
Qualifications

Qualifications:

  • Graduate

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