Customer Service Executive

5 days ago


Palarivattom Kochi Kerala, India Jayalakshmi Silks Pvt Ltd Full time

**Key Responsibilities**:

- **Customer Assistance**:

- Greet customers warmly and assist them with their shopping needs.
- Address customer inquiries regarding product features, pricing, availability, and promotions.
- Help customers with product selections, suggest alternatives, or recommend products based on their preferences.
- **Issue Resolution**:

- Handle customer complaints or issues in a calm, professional manner.
- Provide solutions to problems such as returns, exchanges, or faulty products.
- Ensure customer satisfaction by offering alternatives, resolving issues promptly, or escalating to management when necessary.
- **Sales Support**:

- Promote sales by offering upsells, cross-sells, or product recommendations.
- Assist customers with completing transactions at the point of sale.
- Maintain a clean and organized sales floor to ensure a pleasant shopping environment.
- **Product Knowledge**:

- Stay informed about the store's product range, promotions, and any upcoming sales or offers.
- Educate customers on product features, benefits, and maintenance requirements.
- **Customer Relationship Management**:

- Build positive relationships with regular customers to encourage repeat business.
- Encourage customers to sign up for loyalty programs or newsletters to keep them informed about new products and deals.
- **Administrative Duties**:

- Process customer returns, exchanges, and refunds in accordance with store policies.
- Maintain accurate transaction records, customer interactions, and inventory status.
- **Team Collaboration**:

- Work closely with store staff, including supervisors and managers, to meet customer needs.
- Participate in team meetings and contribute to improving customer service processes.
- **Store Presentation**:

- Ensure that store displays are visually appealing and well-stocked.
- Assist in replenishing stock as needed and maintain an orderly store environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Palarivattom, Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

Application Deadline: 27/01/2025
Expected Start Date: 30/01/2025



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