
Fresher Fluent English
1 week ago
Job Title:
Telecaller
Job Summary:
Key Responsibilities:
1. Customer Interaction:
Make outbound calls to potential and existing customers to inform them about products, services, or offers.
Handle inbound calls from customers and address their queries or concerns.
2. Lead Generation and Conversion:
Generate leads by identifying customer needs and providing tailored solutions.
Persuade prospects to purchase products or services and close sales.
3. Data Management:
Maintain detailed records of customer interactions, inquiries, and feedback.
Update the CRM system with accurate customer information and follow-up details.
4. Customer Support:
Resolve customer complaints and provide timely assistance.
Offer after-sales support to ensure customer satisfaction.
5. Target Achievement:
Meet or exceed daily/weekly/monthly call and sales targets.
Participate in team meetings to discuss performance and strategies for improvement.
Qualifications:
High school diploma or equivalent (Bachelor’s degree preferred).
Proven experience as a Telecaller, Telesales Representative, or similar role.
Familiarity with CRM software and call management tools.
Strong knowledge of the products or services being promoted (training will be provided).
Key Skills:
Excellent verbal communication and interpersonal skills.
Persuasive and confident with a customer-focused attitude.
Ability to handle rejection and remain motivated.
Basic computer skills and proficiency in MS Office.
Good organizational and multitasking abilities.
Work Environment:
Office-based role with the possibility of remote work for certain tasks.
Fast-paced and target-oriented environment.
This JD can be tailored based on the industry (e.g., sales, customer service, or collections). Let me know if you’d like a customized version
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- Fresher Fluent English: 1 year (required)
- Customer handling: 1 year (required)
- Telesales Executive: 1 year (required)
Work Location: In person
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