Monitoring-operations Support-infrastructure

**What's this role about?**

We are looking for a NOC engineer to oversee our client networks and computer Servers/Systems. In this role, you will be responsible for monitoring the performance and capacity of our computer servers/systems, troubleshooting problems, and responding to network issues. You may also be required to configure system hardware and manage system back-ups.

**Here's how you'll contribute**:
You'll do this by:
To ensure success as a NOC engineer, you should demonstrate knowledge of network and Server infrastructure monitoring, L1 level troubleshooting skills, and the ability to work flexible hours. A skilled NOC Engineer will be able to diagnose and resolve network issues without causing extended downtime of the IT systems.

Core Skills:

- Monitoring the performance and capacity of computer Servers / systems. IT network systems.
- Performing regular checks on network hardware and software.
- Responding to network alerts and hardware malfunctions.
- Diagnosing and troubleshooting network errors.
- Tracking and documenting network issues and compiling incident reports.
- Responding to Incidents according to SLA’s.
- Managing system backups and network security protocols.
- AWS-Infrastructure monitoring.
- Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos.
- Number of logs opened/updated/closed by due date per week & month.
- Number of telephone calls answered per week & month.
- Accuracy of Incident information recorded.
- First Contact Resolution.
- Average time after call work.
- Good Understanding of Incident ManagementGood understanding of Major Incident Management

Desired Skills:

- Experience Monitoring, managing, and troubleshooting network infrastructures.
- Cloud services. AWS-Infrastructure monitoring L1
- Experience in Incident management (ServiceNow) and SolarWinds.
- ITIL process.
- Knowledge of server OS and hardware systems including Network devices troubleshooting.
- Excellent troubleshooting skills.
- Ability to work flexible hours.
- Good written and verbal communication skills.
- Knowledge on Windows operating system.
- Provides advice and guidance to colleagues regarding incidents.
- Identify, log and resolve L1 technical problems
- Ensure that work is carried out within agreed service levels and in accordance with process guidelines.
- Explain and document technical issues in a clear way to clients.
- Determine and research user questions and isolate and resolve information systems problems.
- Experience working on monitoring tool
- Expertise working on ServiceNow Tool and ServiceNow reporting
- Ability to understand user request and transfer to relevant SME
- Tracking of Incident SLA
- Incident Quality analysis
- Excellent verbal and written communication, and presentation skills
- Expertise in ITIL processes
- Good understanding of Incident Management, Problem Management
- Good understanding of Major Incident Management
ITIL,

Cloud certifications(AWS)

**How we’d like you to lead:
**Advantage Zensar**

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

- Putting people first
- Client-centricity
- Collaboration
- Grow. Own. Achieve. Learn. with Zensar