Monitoring-Operations Support-Application Monitoring

12 hours ago


India Zensar Technologies Full time ₹ 2,00,000 - ₹ 8,00,000 per year
Description

Candidate must have 3+ years with support experience.

-Should have knowledge of SolarWinds and Tidal jobs scheduling tool.

- Alerts monitoring of systems and network infrastructure 

- Troubleshoot and address issue related with scheduling tools and jobs.

- Must have good knowledge in network and able to perform L1 Troubleshooting.

- Must have experience on Windows patching. 

- Escalate and coordinate 3rd party support 

- Performing day to day support activities, Incident management, problem solving and resolution. 

- Must have strong interest in technical fields such as Information Technology, System or Network Engineering 

- Must be able to perform eyes-on-glass monitoring of our IT infrastructure using a variety of business standard 

- Must have sound understanding of monitoring methodologies/concepts - Must be able to perform initial risk/impact analysis and escalate as necessary 

- Must be willing to learn new monitoring tools and quickly adapt and distinguish between various - server/network related alerts and route them to correct teams 

- Have strong interpersonal and written/oral communication skills. 

- Should have basic windows, Backup and storage knowledge.



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